What are the responsibilities and job description for the Service Technician position at Greenway Equipment, Inc.?
We are a team of dedicated individuals who strive to provide top-quality Agricultural, Residential, and Construction equipment as well as unparalleled customer service every day.
Job Description
The Service Technician will independently perform basic/complex diagnostics, service repairs and maintenance work on customer and/or dealer-owned agricultural equipment/outdoor power equipment.
Responsibilities
Performs diagnostics and repairs on John Deere equipment.
Performs repairs in the field as required.
Develop a thorough understanding of all technology offerings.
Accountable for billable time and thorough documentation of diagnostics and repairs performed on repair orders.
Participate in Training programs required by Greenway Equipment to develop and advance skills and knowledge.
Follows all safety rules and regulations in performing work assignments.
Prepares all reports and forms required in conjunction with work assignments.
Will maintain current product knowledge of John Deere and competitive products.
Maintains condition of vehicles, inventory, tools and equipment.
Mentors Service Technician Apprentices and junior Service Technicians.
Basic understanding of, and experience with, mechanical, electrical, and hydraulic systems used in John Deere equipment.
Experience using special tools and following Technical Manual procedures.
Ability to diagnose technical issues.
Experience with basic computer functions such as Service Advisor or equivalent computer based diagnostic tools.
Positive attitude and a desire to deliver an exceptional customer experience
Excellent skills in operating vehicles and equipment used for diagnostic purposes.
Positive attitude and a desire to deliver an exceptional customer experience.
High School Diploma, GED, or equivalent experience.
Ability to work extended hours and weekends.
Help us continue to meet our two Guiding Principles of Building a Sustainable Business while providing an Exceptional Customer Experience.
It is the policy of Greenway not to discriminate against any applicant for employment, or any employee because of age, color, sex, disability, national origin, race, religion, or veteran status.
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