What are the responsibilities and job description for the Greenway Ford- Collision Front Counter Administrator position at Greenway Ford Inc?
Greenway Collision is committed to delivering exceptional service and seamless experiences for our guests. We are looking for a highly motivated and detail-oriented Front Counter Administrative Assistant to be the first point of contact for our guests, ensuring smooth check-ins, accurate record-keeping, and overall guest satisfaction.
Position Overview
The Front Counter Administrative Assistant plays a critical role in creating a welcoming and professional environment for our guests, both in person and over the phone. This position involves guest reception, appointment coordination, payment processing, and administrative support to ensure the Collision Center operates efficiently.
Key Responsibilities:
- Greet guests warmly in person and over the phone, promoting guest satisfaction and answering inquiries.
- Check in guests efficiently, ensuring all required details are captured accurately for estimator processing.
- Maintain and update guest records in the system with precision.
- Process payments, ensuring all transactions are properly documented and receipted.
- Accurately account for funds and reconcile payments as needed.
- Track, schedule, and confirm guest appointments, following up on missed appointments as necessary.
- Assist in filing, scanning, and retrieving documents for the Collision Center team.
- Support teamwork at all levels, fostering a positive and collaborative work environment.
Qualifications & Skills:
- Strong work ethic and ability to take initiative.
- High level of motivation with a guest-first mindset.
- Exceptional attention to detail and accuracy.
- Strong communication and organizational skills.
- Ability to multitask in a fast-paced environment.
- Experience in customer service, administrative support, or automotive industry preferred but not required.
Why Join Greenway Collision?
Competitive pay and full-time benefits
Supportive and team-oriented work environment
Opportunity for career growth and development
Work in a high-energy, guest-focused setting
Apply Today! If you have a passion for guest service and organization, we encourage you to apply.
