What are the responsibilities and job description for the Dispatcher position at Greenway Heating and Cooling Inc?
Company Description
Greenway Heating and Cooling Inc is a reputable company specializing in the sale, installation, and repair of HVAC systems including furnaces, air conditioners, and water heaters. With certified technicians, we offer quick installations within 6 hours and 24 / 7 emergency repair services.
Role Description
This is a full-time on-site Dispatcher role located in Granger, IN at Greenway Heating and Cooling Inc. The Dispatcher will be responsible for coordinating the scheduling and dispatching of service technicians, handling customer inquiries, and maintaining communication between technicians and customers.
Qualifications
- Strong communication and organizational skills
- Ability to prioritize and multitask effectively
- Knowledge of HVAC systems and terminology not required but a plus
- Experience with dispatching is a plus
- Customer service experience
- Comfortable talking to customers with a warm and friendly voice
- Ability to work in a fast-paced environment
- High school diploma or equivalent