What are the responsibilities and job description for the Dispatcher position at Tyler's Plumbing, Heating & Cooling?
Our business and our team are growing! Dispatcher opportunity is currently available.
At Tyler’s, our mission is simple - raising the bar for comfort and service for our customers. We are a local, veteran-owned company providing HVAC and plumbing services throughout northern Indiana and southwest Michigan, for homeowners and businesses.
Our Dispatchers are the primary point-of-contact for supporting the customers and field technicians in the Dispatchers assigned business units. Duties representative of the role include:
- Maximizing dispatch board efficiency through effective scheduling and ongoing monitoring of the board
- Notifying customers of technician expected arrival time and following up if there are any unexpected delays
- Following through timely on requests from field technicians; parts awaiting arrival; and estimates provided to customers
- Running reports daily to capture any follow up needed from the prior day’s jobs; acting on the information generated
- Coordinating technician on-call schedules
Prior relevant experience includes:
- Scheduling through an automated dispatch board, in a fast-paced environment
- Prioritizing efficiency in technician routes and maximizing appointments scheduled per day
- ServiceTitan operating system
- Microsoft Word, Excel and Outlook
- Familiarity with HVAC and plumbing terminology
In exchange for the applicable experience, Tyler’s offers:
- Competitive wages that are dependent on experience
- Bonus opportunities
- Medical, dental and vision insurance with Company share of premium cost
- 401(k) retirement savings plan with Company match
- Paid time off (PTO)
- Paid holidays
- Reimbursement for gym memberships/fitness classes
- Company-paid training
- Company events
Learn more about Tyler’s at https://www.tylersheatingandcooling.com/. We look forward to hearing from you – apply today!
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Job Type: Full-time
Pay: $19.00 - $22.00 per hour
Expected hours: 40 per week
Benefits:
- 401(k) matching
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Schedule:
- Day shift
Ability to Relocate:
- Mishawaka, IN 46545: Relocate before starting work (Required)
Work Location: In person
Salary : $19 - $22