What are the responsibilities and job description for the Front Desk Agent position at GREENWICH HOSPITALITY GROUP?
Job Details
Description
RESPONSIBILITES:
1. Welcome guests on their arrival to the hotel, wish them well on their departure
2. Ensure guest satisfaction is delivered on a consistent basis
3. Process guest check in and guest check out according to established Standards &
Procedures
4. Ensure guest requests are properly followed up
5. Adhere to established hotel credit and cashiering policies
6. Responsible for the cash bank issued
7. Report to management guest comments via Front Office logbook
8. Be able to complete any incoming Reservation or inquiry
9. Maintain constant communication through logbook
10. Be familiar with Restaurant, Room Service and Bar hours and menus
11. Handle all guest complaints according to established procedures
12. Balance all cashiering work at the end of the shift. Reporting any shortage or
overage immediately to the attention of the Guest Service- Shift Leader
13. Be familiar with all room types and rate structure of DELAMAR
14. Review daily, the function sheets and Front Office memos to keep abreast of hotel
information
Qualifications
Highschool diploma/GED Required
Knowedge in Opera PMS system preferred
Must have previous hotel/hospitality experience
Must be able to work weekends/holidays
Must have great customer service skills
