What are the responsibilities and job description for the IT Systems Administrator Share position at Gregory & Appel Insurance?
Job Description
The Systems Administrator is a highly dependable and motivated professional. This position is responsible for ensuring on premise and cloud-based services are running, updated and secure. This person is also responsible for ensuring outstanding levels of customer service by providing direct support to internal and external clients.
Responsibilities
- Provide system-level support of assigned systems to maintain integrity and security of a predominantly Windows enterprise environment.
- Perform off-hours maintenance and critical response to support outages and upgrades to reduce downtime, if necessary.
- Maintain assigned system infrastructure including customization, configuration, installation, and testing.
- Manage server infrastructure and servers in VMware.
- Hardware and OS patch management.
- Provide implementation support for new systems including upgrades, customization, integration, and testing.
- Oversee user access administration for company-wide applications and systems.
- Manage security applications and systems.
- Operate and maintain backup environments and disaster recovery plans/procedures.
- Provide priority/troubleshooting guidance when necessary.
- Create and maintain support documentation.
- Assist Helpdesk Technician(s) with day-to-day operations, serve as ticket escalation, and equipment setups, if needed.
- Work alongside other Systems Administrator(s) to maintain all systems, the network, and applications as well as research, evaluate, and recommend changes/new technologies.
- Support and administer third-party applications/websites.
Experience and Skills
Qualifications
- Bachelor's degree in IT related field or equivalent combination of education and experience required.
- 3-5 years in IT role with end-user support.
- 2 years as a Systems Administrator.
- Any related certification: CCNA, VMware Certified Professional, MCSA (or higher).
- Experience in one or more of the following: VMware, SAN, Backups, Windows Server, SSO.
- Strong hands-on experience in administering Microsoft tools and products such as: Teams, Office365, Azure, Active Directory and Group Policy.
Preferred Knowledge, Skills, and Abilities
- Knowledgeable in 3 or more of the following:
o SAN Storage hardware
o Virtualization (VMware, VMware ESXi, VMware templates)
o Software Deployment tools
o End Point Protection
o SSO
o Content Filtering
o Email Filtering
o VoIP Telephony
- Basic networking troubleshooting experience. Cisco Meraki is a plus.
- Working knowledge of managing Office 365, AD and Group Policy.
- Ability to set up and manage print queues.
- Ability to work well with others and demonstrate excellent quality of work with little to no supervision.
- Must be highly organized and possess excellent customer service.
- Must have excellent problem solving, troubleshooting abilities.
- Must be proficient in Microsoft Office.
