Parts Sales Representative (Hydraulic Hose build shop)

Parts Sales Representative (Hydraulic Hose build shop) 4807 Beryl Rd, Raleigh, NC 27606, USA Req #1478 Wednesday, December 4, 2024 PRIMARY FUNCTION : This position is responsible for generating sales and customer satisfaction through product knowledge and prompt courteous service. Serves as a source of information and sound advice on CAT and other allied parts. This position will specifically support the Hydraulic Hose shop and will also assist with order fulfillment. Interpersonal

• Receives orders by telephone, mail and in person from walk-in customers.
• Initiates calls to customers to solicit orders and verify marketing information.
• Promotes aggressive and suggestive selling by means of product knowledge, personal selling skills, over-the-counter contact, telemarketing and direct mail.
• Actively seeks additional sales opportunities.
• Understands and promotes the Parts Exchange System. Promotes additional sales and service sales aggressively
• Ensures any customer "call-back" requests are completed to the customer's satisfaction. Administrative
• Processes customer orders the same day received, making certain that all documents necessary to the transaction are completed in an accurate manner.
• Prepares sales orders, specifying the terms of sale and delivery. Complies with established company credit policies, including Cash on Delivery policies. Assists the Credit Department in the resolution of errors or problems with customer accounts.
• Handles customer credits accurately and in accordance with Company policy, making sure that all pertinent information is included
• Records lost sales opportunities. UNIQUE DEPT. DUTIES
• Makes full use of the variety of information available, including the Caterpillar Microfiche files, SIS, numerical Parts Record and other reference media. Makes certain that all the Microfiche and other references are kept up to date
• Follows back-orders closely to ensure prompt delivery upon receipt. Notifies customer upon receipt of back-ordered items. Works directly with CAT order analyst to expedite back-ordered parts.
• Assists Sales Department in ordering parts and attachments for new machines.
• Reports machinery sales leads and competitive machine activities to the Sales Department. MINIMUM REQUIRMENTS : Education : High school graduate with two years related work experience, including six months of sales and / or mechanical experience. Work Experience : see above Physical : Must be able to sit for extended periods of time. Other : Must be "keyboard" literate to adequately utilize the mainframe system This job description is not intended to be all-inclusive. Your supervisor may request and assign you similar duties. Any major modification of this job role requires Human Resources approval. Gregory Poole Equipment Company is an Equal Opportunity / Affirmative Action employer and will consider all qualified applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status. Other details
• Job Family Representative
• Pay Type Hourly
• Required Education High School Apply Now initStaticMap(true); PRIMARY FUNCTION : \nThis position is responsible for generating sales and customer satisfaction through product knowledge and prompt courteous service. Serves as a source of information and sound advice on CAT and other allied parts.\nThis position will specifically support the Hydraulic Hose shop and will also assist with order fulfillment. \nInterpersonal\n\nReceives orders by telephone, mail and in person from walk-in customers.\nInitiates calls to customers to solicit orders and verify marketing information.\nPromotes aggressive and suggestive selling by means of product knowledge, personal selling skills, over-the-counter contact, telemarketing and direct mail.\nActively seeks additional sales opportunities.\nUnderstands and promotes the Parts Exchange System. Promotes additional sales and service sales aggressively\nEnsures any customer "call-back" requests are completed to the customer's satisfaction.\n\nAdministrative\n\nProcesses customer orders the same day received, making certain that all documents necessary to the transaction are completed in an accurate manner.\nPrepares sales orders, specifying the terms of sale and delivery. Complies with established company credit policies, including Cash on Delivery policies. Assists the Credit Department in the resolution of errors or problems with customer accounts.\nHandles customer credits accurately and in accordance with Company policy, making sure that all pertinent information is included\nRecords lost sales opportunities.\n\nUNIQUE DEPT. DUTIES\n\nMakes full use of the variety of information available, including the Caterpillar Microfiche files, SIS, numerical Parts Record and other reference media. Makes certain that all the Microfiche and other references are kept up to date\nFollows back-orders closely to ensure prompt delivery upon receipt. Notifies customer upon receipt of back-ordered items. Works directly with CAT order analyst to expedite back-ordered parts.\nAssists Sales Department in ordering parts and attachments for new machines.\nReports machinery sales leads and competitive machine activities to the Sales Department.\n\nMINIMUM REQUIRMENTS : \nEducation : High school graduate with two years related work experience, including six months of sales and / or mechanical experience.\nWork Experience : see above\nPhysical : Must be able to sit for extended periods of time.\nOther : Must be "keyboard" literate to adequately utilize the mainframe system\nThis job description is not intended to be all-inclusive. Your supervisor may request and assign you similar duties. Any major modification of this job role requires Human Resources approval.