What are the responsibilities and job description for the Inside Parts Sales Representative position at Morris & Associates?
Inside Parts Sales Representative
Location: Garner, NC
Company: Morris and Associates
Employment Type: Full-Time
Salary: Competitive Salary Benefits
About us:
Morris & Associates is an employee-owned US-based, global provider of custom process cooling solutions. The company began in 1949 with a focus on providing process cooling solutions to the rapidly expanding poultry processing industry. Since then, we have expanded to provide process cooling solutions around the world for a variety of industries with Morris equipment currently found in 50 countries and 5 continents.
Innovation and an intense focus on building valuable partnerships with customers are key factors in our success as well as our reputation as a “go-to” source for the most challenging process cooling issues.
Another cornerstone of our success is our unique ability to lead complicated projects from the initial idea, through design/engineering and manufacturing, to installation as well as on-site service and support. We truly are a “one-stop-shop” in process cooling solutions.
https://morristhermal.com/
Job Description:
The inside sales representative will help to support the parts department by taking customer orders, researching the components required, processing the request and coordinating when it will ship. This role will also analyze the usage of our components and proactively sell them to customers before they are needed to be replaced or break.
Key Responsibilities:
- Quote and process parts orders quotation requests and purchase orders from receipt to shipment from our existing domestic/international customers
- Works closely with the manufacturing, engineering and service teams to ensure orders are correct and delivered on time
- Contact customers to follow up on orders and coordinate timing through tracking shipments and verifying packing lists
- Analyze parts use history to proactively sell parts and help to ensure correct stocking to support future sales
- Work closely with accounting and global service personnel to ensure timely closing of projects. This includes processing of warranty parts, reviewing service reports and keeping an updated schedule of all ongoing service orders
- Lead and coordinate on ad hoc projects as needed to streamline operations of global sales team
- Provide necessary export documentation including commercial invoices, certificates of origin, letter of credit documentation, etc. for international orders
Qualifications:
- At least 3 years of related experience in a customer facing role
- Tact, good judgment and comfortable in speaking with customers
- Strong interpersonal, written and oral communication skills
- Strong proficiency in Microsoft Office
- Excellent telephone etiquette and ability to manage competing priorities
- ERP experience required
- Experience working with freight forwarding companies a plus
- Familiar with industry standard export documentation and terminology (Sched B/HTS lookups, Incoterms, AES filings, CCL/ECCN, consolidated screening list, SLIs, HS Codes, etc.) a plus
- Experience with letters of credit and other financial documentation commonly used in international trade a plus
- Experience with export auditing or drafting ECMP materials a plus
- College degree a plus
- Fluent in Spanish and/r Portuguese a plus, but all language skills are welcome
- Purchasing: 1 year (preferred)
- ERP/MRP system: 1 year (preferred)
Benefits:
- Health/Dental/Vision Insurance
- Vacation Time
- Sick Time
- Life Insurance
- Long Term Disability
- ESOP (Employee Stock Ownership Plan)
Must be authorized to work in the U.S.
We look forward to welcoming a new member of our team!
