Proposal/Collections

Job Description:
As a Full Collections Representative (40 hrs/week), you will be responsible for contacting customers to follow up on overdue accounts and working to resolve outstanding balances. You will be expected to handle calls and correspondence professionally while maintaining a high level of customer service. This position requires an in-person presence at our office during business hours.

Key Responsibilities:

• Contacting customers via phone, email, and mail to follow up on overdue accounts.
• Negotiating payment arrangements and ensuring timely collections.
• Documenting account status and payment history in the company’s system.
• Providing excellent customer service while maintaining professionalism.
• Resolving customer inquiries and disputes related to overdue accounts.
• Develop and manage proposals for architectural projects, including researching client requirements, drafting project scopes, and preparing cost estimates.
• Collaborate with architects, designers, and engineers to gather project information and incorporate technical specifications into proposals.
• Coordinate with various internal departments to ensure proposal deadlines are met and submissions are of high quality.
• Review and edit proposal content for clarity, accuracy, and adherence to company standards and branding guidelines.
• Maintain a database of past proposals, project profiles, and other relevant materials for reference and future use.
• Assist in the development of marketing materials, presentations, and other collateral to support business development efforts.
• Stay informed about industry trends, market developments, and competitor activities to inform proposal strategies and positioning.
• Cultivate and maintain relationships with clients, consultants, and partners to support business growth and proposal success.
• Other tasks as needed.

Requirements:

• Previous experience in collections, customer service, or a related field is preferred but not required.
• Strong communication and negotiation skills.
• Ability to manage multiple tasks and priorities effectively.
• Detail-oriented and organized with a focus on accuracy.
• Ability to work independently and as part of a team.
• High school diploma or equivalent required.
• Previous experience in proposal coordination, preferably within an architecture firm or related industry.
• Strong writing, editing, and communication skills, with the ability to convey complex technical information clearly and persuasively.
• Excellent organizational and time management skills, with the ability to prioritize tasks and meet tight deadlines.
• Proficiency in Microsoft Office Suite and Adobe Creative Cloud, with experience using design software for proposal development.
• Detail-oriented with a keen eye for design and layout aesthetics.
• Ability to work both independently and collaboratively in a dynamic, deadline-driven environment.
• Knowledge of architectural terminology, processes, and standards is preferred.

Why Join Us:

• Flexible hours with a 40 hour work week.
• Opportunity to work in a collaborative and supportive team environment.
• Gain experience in collections and customer service and possibility for role growth and expansion.

Benefits:

• Paid time off & Holidays
• Career growth opportunities & professional development assistance
• Health, Dental, Vision
• Retirement plan (401K)
• Collaborative team dynamic
• Extracurricular activities (sports clubs, bowling leagues, etc) & company events
• Wellness activities and benefit offerings