What are the responsibilities and job description for the Customer Service Representative - Manufacturing position at Greif Packaging LLC?
Greif offers a great working environment and the opportunity to make an immediate impact at a company where your ideas are always welcome. Job Requisition # : 029997 Customer Service Representative - Manufacturing (Open) Job Description : Greif is a leading supplier of industrial packaging products and services, growing from its beginnings in Cleveland, Ohio, to a global footprint across more than 30 countries and 200-plus locations. OUR VISION : Being the best customer service company in the world. OUR PURPOSE : Create packaging solutions for life’s essentials. ROLE OVERVIEW : Respond to customer inquiries via telephone or email to provide problem resolution in accordance with the Organization's service standards.
Works mostly independently.
Second level escalation of customer problems and needs which most likely require deviation from standard screens, scripts, and procedures.
May also be assigned to more complex and / or important products, services, and promotions. Major Responsibilities
- Serves as the primary contact between Greif and its customers.
- Strengthens and maintains favorable relationships by listening to customers regarding our products and services and finding the best solution for the customer.
- Receives customer orders (via e-mail or telephone) and assures accurate and timely entry into applicable ERP software.
- Provides accurate and timely communications to customers, field sales, and the plant on any aspect of order fulfillment, such as pricing, specifications, plant production timelines, shipping, delivery dates, etc.
- Manage transportation and logistics regarding customer deliveries, dispatching, and coordinating outside freight using our Freight Management System.
- Receives customer complaints and communicates information to appropriate internal resources to implement formal complaint procedures.
In conjunction with those internal resources, secures authorization for the return of materials, initiates returned sales procedure, and prepares credit requests.
Involves field sales personnel as appropriate.
MS Excel is required, and ERP Systems knowledge is a plus
While you may find Greif job postings on various platforms, all legitimate opportunities can be verified on our official Careers page at www.greif.com.
All communication from Greif regarding job opportunities will also come from an @greif.com email address.
If you have concerns about the legitimacy of a job posting, receive an unsolicited job offer or suspect fraudulent activity, please contact us for verification via this link Contact Us - Greif. EEO Statement : https : / / www.greif.com / wp-content / uploads / 2023 / 04 / HR-101-Equal-Employment-Opportunity-Policy-English.pdf We offer a competitive salary, excellent benefits and opportunity for growth.
Greif is an equal opportunity employer.
We will not discriminate against any applicant or employee on the basis of sexual orientation, gender identity, race, gender, religion, age, national origin, color, disability, veteran status or any other any other legally protected characteristic.
