What are the responsibilities and job description for the Account Manager position at Gresham?
About Us
Gresham is a global fintech company specializing in innovative financial data and automation solutions. We provide cutting-edge technology to financial institutions, helping them streamline operations, improve compliance, and drive efficiency. As part of our continued growth, we are expanding our client success team to ensure a best-in-class renewal experience for our customers.
About The Role
We are seeking a Account Manager to manage and optimize the contract renewal process for our U.S. client base. This role is responsible for driving retention, maximizing contract value, and ensuring a seamless renewal experience. The ideal candidate will work cross-functionally with sales, finance, legal, and customer success to maintain strong customer relationships and execute renewal strategies.
Key Responsibilities
Renewal Management: Own and drive the end-to-end renewal process, ensuring timely and accurate contract renewals.
Customer Retention: Proactively engage with customers to understand their needs, address concerns, and reinforce the value of our solutions.
Negotiation & Upsell: Identify opportunities to expand contracts, increase product adoption, and secure multi-year commitments.
Forecasting & Reporting: Maintain accurate renewal forecasts, track key metrics, and provide insights to leadership.
Cross-Functional Collaboration: Partner with sales, customer success, finance, and legal teams to manage contract negotiations and resolve customer challenges.
Process Optimization: Improve renewal workflows, standardize best practices, and enhance operational efficiency.
Customer Advocacy: Act as a trusted advisor, ensuring customer satisfaction and long-term retention.
Qualifications & Skills
Experience: In account management, renewals, customer success, or a related role within a fintech, SaaS, or technology company.
Sales & Negotiation Skills: Proven ability to drive contract renewals, negotiate terms, and manage complex customer relationships.
CRM & Data Proficiency: Strong experience with Salesforce or similar CRM platforms, along with data analysis and reporting skills.
Customer-Centric Mindset: A proactive approach to addressing customer needs and enhancing satisfaction.
Detail-Oriented & Organized: Strong project management skills with the ability to manage multiple accounts and deadlines.
Excellent Communication: Strong interpersonal and presentation skills to engage with customers and internal teams.
Why Join Us?
Be part of a growing fintech company with a strong customer base.
Play a key role in driving customer retention and revenue growth.
Work with a collaborative and high-performing global team.
At Gresham, You'll Find
A supportive, friendly, non-corporate culture where open communication thrives.
The freedom to experiment and innovate, with your ideas valued and heard.
A chance to work on meaningful projects that directly impact the financial world.
Hybrid work environment with flexible work schedules, with opportunity to work from our fantastic office in New York and from home
Competitive Salary And Benefits Package
20 vacation days, 12 holidays, paid sick days and your birthday off (your 1st year, increases with longevity); carryover (5) days to next year
Discretionary Company Bonus: based on individual and group performance
Employer-sponsored Medical insurance (eligibility 1st day of hire)
Company paid Life insurance (2x your annual salary)
Optional Dental, Vision, and Disability coverage
401k plan and company match of 3% (eligibility 1st day of hire)
Flexible Spending Account (FSA) (eligibility 1st day of hire)
Employee Assistance Program (EAP)
Salary Range: $70,000 - 80,000
NOTE to Agencies: We work with selected recruitment agencies only. We do not accept speculative CVs.
Gresham is a global fintech company specializing in innovative financial data and automation solutions. We provide cutting-edge technology to financial institutions, helping them streamline operations, improve compliance, and drive efficiency. As part of our continued growth, we are expanding our client success team to ensure a best-in-class renewal experience for our customers.
About The Role
We are seeking a Account Manager to manage and optimize the contract renewal process for our U.S. client base. This role is responsible for driving retention, maximizing contract value, and ensuring a seamless renewal experience. The ideal candidate will work cross-functionally with sales, finance, legal, and customer success to maintain strong customer relationships and execute renewal strategies.
Key Responsibilities
Renewal Management: Own and drive the end-to-end renewal process, ensuring timely and accurate contract renewals.
Customer Retention: Proactively engage with customers to understand their needs, address concerns, and reinforce the value of our solutions.
Negotiation & Upsell: Identify opportunities to expand contracts, increase product adoption, and secure multi-year commitments.
Forecasting & Reporting: Maintain accurate renewal forecasts, track key metrics, and provide insights to leadership.
Cross-Functional Collaboration: Partner with sales, customer success, finance, and legal teams to manage contract negotiations and resolve customer challenges.
Process Optimization: Improve renewal workflows, standardize best practices, and enhance operational efficiency.
Customer Advocacy: Act as a trusted advisor, ensuring customer satisfaction and long-term retention.
Qualifications & Skills
Experience: In account management, renewals, customer success, or a related role within a fintech, SaaS, or technology company.
Sales & Negotiation Skills: Proven ability to drive contract renewals, negotiate terms, and manage complex customer relationships.
CRM & Data Proficiency: Strong experience with Salesforce or similar CRM platforms, along with data analysis and reporting skills.
Customer-Centric Mindset: A proactive approach to addressing customer needs and enhancing satisfaction.
Detail-Oriented & Organized: Strong project management skills with the ability to manage multiple accounts and deadlines.
Excellent Communication: Strong interpersonal and presentation skills to engage with customers and internal teams.
Why Join Us?
Be part of a growing fintech company with a strong customer base.
Play a key role in driving customer retention and revenue growth.
Work with a collaborative and high-performing global team.
At Gresham, You'll Find
A supportive, friendly, non-corporate culture where open communication thrives.
The freedom to experiment and innovate, with your ideas valued and heard.
A chance to work on meaningful projects that directly impact the financial world.
Hybrid work environment with flexible work schedules, with opportunity to work from our fantastic office in New York and from home
Competitive Salary And Benefits Package
20 vacation days, 12 holidays, paid sick days and your birthday off (your 1st year, increases with longevity); carryover (5) days to next year
Discretionary Company Bonus: based on individual and group performance
Employer-sponsored Medical insurance (eligibility 1st day of hire)
Company paid Life insurance (2x your annual salary)
Optional Dental, Vision, and Disability coverage
401k plan and company match of 3% (eligibility 1st day of hire)
Flexible Spending Account (FSA) (eligibility 1st day of hire)
Employee Assistance Program (EAP)
Salary Range: $70,000 - 80,000
NOTE to Agencies: We work with selected recruitment agencies only. We do not accept speculative CVs.
Salary : $70,000 - $80,000
