What are the responsibilities and job description for the Regional Sales and Agency Manager position at Greyhound Lines, Inc?
Job Description
As a Regional Sales and Agency Manager you will be responsible for management of sales locations within The Texas territory. Channels: Terminals, Agency, TVM (incl. Handhelds).
*Travel requirement: ~75% travel
Key Responsibilities:
* Ensure customer experience standards established by the company are met at locations within the Texas territory
* Evaluate and report on cost to sell metrics and identify and execute growth strategies across responsible locations
* Coordinate services provided at terminal (customer service/sales locations) by vendors and contractors
* Ensure policies and contract obligations are followed, including:
- Collection of funds due
- Contracts and amendments
- Required Trainings completed
- Agency training is continually up-to-date
- Site visits and Terminal safety walkthroughs (Audits)
- Escalate facilities maintenance and safety concerns from Audits
* Establish new locations (sourcing) for sales-related stops and work closely with Government Affairs/Infrastructure on subsidy and bus stop needs
* Establish new Agents for locations that that require offline sales
* Direct Management of Shop (Sales and customer service) Management
Required qualifications, capabilities, and skills:
* At least 3 years of supervisory/management experience with a proven ability to lead.
* Strong written and verbal communication skills
* Strong interpersonal skills: the ability to effectively interact with various styles and levels of management.
* Strong organizational, prioritization, and multi-tasking skills
* Ability to solve problems and act in a decisive way to achieve results.
* Must be able to meet deadlines and multi-task.
* Experience with Bus Terminal Operations Preferred
* A working knowledge of Microsoft Office Suite is required.
Greyhound is an Equal Opportunity Employer. Greyhound does not discriminate on the basis of any protected status including veterans or individuals with disabilities, race, color, religion, sex, or national origin.
