What are the responsibilities and job description for the Service Writer position at Greystone Tire and Auto?
Job Summary
We are seeking a motivated and detail-oriented Service Writer to join our team. The ideal candidate will serve as the primary point of contact for customers, ensuring their automotive service needs are met with exceptional customer service. This role requires a strong understanding of automotive services, including oil changes, brake repairs, and tire services, while also possessing sales skills to effectively upsell additional services and products.
Responsibilities
- Greet customers and assess their automotive service needs.
- Provide accurate estimates for repairs and services based on customer requests.
- Communicate effectively with service technicians to relay customer concerns and service requirements.
- Document all customer interactions and maintain detailed records of services performed.
- Upsell additional services and products to enhance customer satisfaction and increase sales.
- Manage the flow of work in the service department to ensure timely completion of services.
- Follow up with customers post-service to ensure satisfaction and address any concerns.
- Maintain a clean and organized service area to promote a professional environment.
Requirements
- Previous experience in automotive service writing or a similar role is preferred.
- Strong customer service skills with the ability to communicate effectively with clients.
- Knowledge of automotive systems, including oil changes, brake repairs, shocks/struts, and tire services.
- Sales experience with a focus on upselling automotive services is a plus.
- Ability to work in a fast-paced environment while managing multiple tasks efficiently.
- Detail-oriented with strong organizational skills.
- Proficient in using computer systems for documentation and scheduling.
Join our team as a Service Writer where you can leverage your automotive knowledge and customer service skills to create positive experiences for our clients!
Job Type: Full-time
Pay: $40,000.00 - $52,000.00 per year
Benefits:
- Dental insurance
- Employee discount
- Health insurance
- Paid time off
- Vision insurance
Shift:
- Day shift
Work Days:
- Monday to Friday
People with a criminal record are encouraged to apply
License/Certification:
- Driver's License (Required)
- ASE Automobile Service Consultant Certification (Required)
Ability to Commute:
- Birmingham, AL 35242 (Required)
Work Location: In person
Salary : $40,000 - $52,000