IT System Administrator and Tech Support

Company:

Gridiron Air LLC, established in 2021, provides premier air transportation to the Arizona Cardinals Football Club. We are expanding our operations and finalizing our Part 121 certification, focusing on safety, hospitality, operational excellence, and a team-oriented culture.

Position Summary:

The IT Systems Administrator and Tech Support position plays a vital role in ensuring the efficient operation of IT systems and network infrastructure within the organization. This multifaceted role involves providing technical support, designing and maintaining IT systems, and managing network components, among other responsibilities. The ideal candidate should be proficient in both systems and network administration, demonstrating a high level of technical expertise and the ability to work independently.

Reports To: Director of Quality

Location: Onsite/hybrid- Fort Worth, TX

Type: Contract to Full-time

Primary Job Duties:

System Administration/Support:

• MS365 administrator for E3/E5 licensing
• Tech support for mobile devices and workstations hardware and associated software
• Evaluate and recommend hardware and software solutions to meet organizational needs
• Troubleshoot and resolve system-related issues in a timely manner
• Collaborate with IT teams to support system upgrades, migrations, and integration
• Participate in network planning and design, and act as a Project Leader for various hardware and software installations or configuration
• Set up new hardware, including servers, workstations, and peripheral devices

Network Administration/Support:

• Establish and maintain network standards and procedures in line with industry best practices
• Establish and maintain network standards and procedures in line with industry best practices
• Manage and maintain local network systems, including switches, routers, and firewalls
• Ensure network security, implementing and monitoring access controls and security protocols
• Troubleshoot and resolve network-related issues, both on-site and remotely
• Participate in network planning and design, and act as a Project Leader for various hardware and software projects.

Collaboration and Support:

• Provide first and second-level technical support to end-users, addressing system and network issues promptly
• Work with the appropriate team(s) to represent the technical support function
• Collaborate with necessary stakeholders to assess and implement new software releases and hardware upgrades
• Support the roll-out of PCs, software, and hardware, ensuring smooth adoption
• Assist in the management of equipment and personnel in local and remote locations

Additional duties as required, adapting to evolving needs and contributing to team success

Required Skills & Qualifications:

• Proficiency in Microsoft technologies, desktop operating systems, networking, security, and server and MS365 software
• Proficiency in Microsoft MDM software, Intune
• Proficiency in mixed Windows/Mac environments
• Knowledge of virtualization for both servers and desktops, including Azure
• Strong troubleshooting skills for both hardware and software, on-site and remotely
• Approachable and attentive to end-users' needs
• Experience in coordinating and participating in IT projects
• Excellent communication, organizational, and interpersonal skills
• Ability to work independently, prioritize tasks, and meet deadlines effectively
• Effective collaboration with individuals and teams at all organizational levels
• Must be willing to work in a time-sensitive environment and effectively manage stress associated with meeting deadlines and managing unexpected change
• Detail oriented with an initiative-taking problem-solving mindset
• Self-motivation and flexibility for a 24/7 operation, as needed.

Experience:

• 3-5 years of experience in IT systems engineering and network administration

Education:

• Bachelor's degree or certification in relevant role OR equivalent experience in a relevant field.

Benefits Overview: We offer a competitive benefits package, which includes medical, dental, and vision insurance as well as company paid Life and AD&D with the option to buy-up, and 401(k) matching — to assist employees balance their professional and personal lives and plan for a fulfilling future.

• Competitive pay
• Health, dental, vision
• 401k with company match
• Employee assistance program

Gridiron Air is an equal opportunity employer, providing equal employment opportunities (EEO).