Automotive Service Advisor/Writer

Grieco Ford of Delray Beach is looking for professional, positive, motivated Service Advisor. If you are a self-motivated person with aspirations for success, a Service Advisor position with Grieco Ford of Delray Beach may be for you. You must be experienced, maintain a positive attitude, and have a great work ethic. We invite all top performing people to apply their skills to help our company continue to grow.

We recently moved into our completely brand new 222,104sf state of the art facility. This fully air conditioned, state of the art 50 bay shop is a must see! Just need to bring your customers for life attitude. This move has business exceeding our expectations and has left a need for additional advisor staff.

Be part of the Grieco Automotive Group which is family owned and operated that is dedicated to 100% customer satisfaction. We can only achieve that goal by having dedicated employees like yourself that share the same vision. The group entered the automotive industry back in 1975 and grown by leaps and bounds in the last few years. There has never been a better time to join our group and help further our growth. Determine each customer’s vehicle needs and wants by asking questions and listening.

Responsibilities Include:

*Greets customers in a timely, friendly manner.

*Serve as the communicator and liaison between the customer and technician; ensuring the customer’s needs are understood by the technician and the needed and recommended service/repairs are understood by the customer.

*Develop estimates by costing materials, supplies, and labor; calculating customer's payment, including deductibles.

*Prepare repair orders (RO), obtaining approval signatures and entering RO into service database system.

*Advise customers on the care of their cars and the value of maintaining their vehicles in accordance with manufacturers’ specifications, using maintenance menus.

*Checks on progress of repair throughout the day. Contacts customers regarding any changes in the estimate or promise time, explains cost and time requirements in detail, and gets proper authorization before any additional repairs are performed.

*Test-drive the vehicle or refer to the test technician as necessary.

*Maintain Customer Satisfaction Index rating at least comparable to that of the manufacturer, zone or branch average.

*Keeping customer informed of service specials, completion times and service expenses.

*Maintains a dealership-prescribed standard for “hours per customer repair order written."

Qualifications:

*High school diploma or equivalent preferred.

*Ability to read and comprehend instructions and information.

* Valid driver’s license.

* Professional personal appearance.

* Excellent communication skills with the ability to communicate solutions to others.

*Ford Smarts & CDK/ADP experience a plus

*Prior experience as an automotive technician & Commercial trucks a plus

*All applicants must be able to demonstrate ability to pass pre-employment testing to include background checks, and MVR.

What we offer:

*Pay: TOP PAY FOR TOP EXPERIENCE

*Medical, Dental and Vision Plans

*Paid Holidays & PTO

*Short and Long-Term Disability

*Paid Life Insurance

*401(k) Retirement Plan ( With a Matching Plan )

*Discounts on new/used vehicles including service & parts for family & friends across company brands. Apply in person or online. EOE employer and a drug-free workplace.
Related keywords: car sales, sales, auto sales, automotive, automotive sales

Job Type: Full-time

Job Type: Full-time

Pay: $60,000.00 - $100,000.00 per year

Shift:

• 8 hour shift

Work Days:

• Monday to Friday
• Rotating weekends

Experience:

• Service Advisor: 3 years (Required)
• Dealership: 3 years (Required)

License/Certification:

• Driver's License (Required)

Work Location: In person

Salary : $60,000 - $100,000