What are the responsibilities and job description for the Director of Operations position at Griffin Club Los Angeles?
Summary
The Director of Operations at GCLA plays a pivotal leadership role, overseeing the day-to-day operations of the club. Reporting directly to the General Manager (GM), the Director of Operations is responsible for ensuring the seamless and efficient running of all departments, driving operational excellence, and optimizing member experiences. This role involves managing the various department directors (e.g., Tennis, Food & Beverage, Membership Services, Facilities, Events) and working collaboratively with the GM and senior leadership team to achieve organizational goals and maintain high standards of service.
The Director of Operations is a key member of the leadership team, contributing to strategic planning, budgeting, staff development, and continuous improvement efforts to meet both short-term and long-term objectives.
Essential Duties And Responsibilities
Leadership & Staff Management:
Club General Manager
The Director of Operations at GCLA plays a pivotal leadership role, overseeing the day-to-day operations of the club. Reporting directly to the General Manager (GM), the Director of Operations is responsible for ensuring the seamless and efficient running of all departments, driving operational excellence, and optimizing member experiences. This role involves managing the various department directors (e.g., Tennis, Food & Beverage, Membership Services, Facilities, Events) and working collaboratively with the GM and senior leadership team to achieve organizational goals and maintain high standards of service.
The Director of Operations is a key member of the leadership team, contributing to strategic planning, budgeting, staff development, and continuous improvement efforts to meet both short-term and long-term objectives.
Essential Duties And Responsibilities
Leadership & Staff Management:
- Directly supervise all operational department directors ensuring their teams are aligned with the club’s goals and operational standards. The primary focus of oversight will be Racquet Sports, Food & Beverage, Facilities, Club and Private Events.
- Provide leadership, coaching, and development to department directors and staff, fostering a positive, collaborative, and high-performance work environment.
- Conduct regular performance reviews with department directors, setting clear expectations and providing constructive feedback. Ensure regular performance reviews are conducted with line level staff.
- Lead by example in embodying the club’s values and culture, ensuring a high level of member satisfaction and service quality.
- Manage staffing levels across departments, ensuring adequate coverage and effective resource allocation.
- Oversee daily operations of all departments, ensuring efficient, effective, and smooth execution of services for members.
- Develop, refine and implement operational policies and procedures to enhance efficiency, safety, and compliance within the club’s operations.
- Identify and address operational issues and accountability, implementing corrective actions and process improvements where needed.
- Ensure all departments adhere to the club’s operational budgets and work within financial constraints while maintaining high-quality service.
- Collaborate with the GM to establish and manage operational budgets, track expenses, drive revenue, and ensure cost-effective practices are in place.
- Collaborate with the GM and leadership team to set strategic objectives for the club and ensure operational goals align with the overall vision and mission.
- Assist in long-term planning for capital projects, facility upgrades, and future growth opportunities for the club.
- Evaluate and monitor member satisfaction regularly, using feedback and operational data to implement improvements and new initiatives that enhance the overall member experience.
- Monitor key performance indicators (KPIs) across departments, adjusting strategies as needed to improve performance and member engagement.
- Ensure the club delivers a high-quality member experience, consistently meeting or exceeding member expectations in all areas, including tennis programs, dining, events, and social activities.
- Collaborate with operational departments to ensure steady progression and evolution of programming and events relevant to growing and maintain member counts in all demographics.
- Work with department directors to coordinate and oversee club events, tournaments, and special programs, ensuring flawless execution.
- Collaborate with the Membership Director to enhance membership retention, engagement, and growth through superior service and operational efficiency.
- Ensure compliance with all health, safety, and regulatory requirements related to club operations.
- Monitor facilities maintenance and safety, ensuring that all areas of the club are well-maintained, safe, and welcoming for members and guests.
- Manage emergency preparedness and response plans for operations, facilities, and staff.
- Serve as a key point of contact between department directors, staff, and the General Manager, facilitating communication and collaboration across all departments.
- Lead regular meetings with department directors to review operational performance, share updates, and troubleshoot challenges.
- Actively participate in leadership team meetings, providing operational insights, updates, and recommendations.
Club General Manager
Salary : $140,000 - $160,000
