What are the responsibilities and job description for the Grignard Company | Inside Customer Service Representative position at Grignard Company?

Company Description

Grignard Company is a leading producer of specialized chemistry products, serving customers worldwide in the Industrial, Entertainment, and Consumer Products sectors. Our high-quality products are developed by our in-house R&D team and manufactured in the USA. We have a remarkable customer retention rate exceeding 95%, showcasing our commitment to delivering superior performance and value.

www.grignard.com

Key Responsibilities :

Sales Support :

Providing shipping rates for customer inquiries and prospects to obtain best value
Responsible to adhere to all SOPs for the Sales Support
Communicating new orders to appropriate Business Development / Account Management representative in system
Communicate related information to Business Development / Account Management from accounting system
Manage and maintain customer profile is in CRM and / or Accounting system
Maintaining Sample Request Log with tracking numbers and date sent
Support all Outside Independent / Company Representatives communicating needs to Sales Manager

Office Administration :

Maintain all supplies related to office operations (including but not limited to paper products, office supplies, coffee, vending machines, printer supplies, postage meter)

Invoice management : scanning to electronic file / shredding

Responsible to create SOPs for the Office Administration for repetitive job functions when needed

Responsible to adhere to all SOPs for the Office Administration

Qualifications :

Bachelor’s Degree or 4 years of work experience in customer service.

Proficiency in Microsoft Office.

Strong communication and interpersonal skills.

Proficiency in using CRM software and an accounting software is a plus.

Self-motivated, goal-oriented, and able to work independently and as part of a team.

Ability to manage time effectively and prioritize tasks in a fast-paced environment.

Detail-oriented with strong organizational skills.

What We Offer :

Comprehensive benefits package, including health, dental, and vision insurance.

401(k) plan

Opportunities for professional development and career advancement.

A collaborative and supportive work environment.

This is an in-person position.

Grignard Company, LLC is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Join Grignard Company and be part of a team that is driving innovation and excellence in the chemical solutions industry!

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Grignard Company | Inside Customer Service Representative

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