What are the responsibilities and job description for the Inside Customer Service Representative position at Grignard Company?
Company Description
Grignard Company is a leading producer of specialty chemical products, serving customers worldwide in the Industrial, Entertainment, and Consumer Products sectors. Our high-quality products are developed by our in-house R&D team and manufactured in the USA.
www.grignard.com
Key Responsibilities:
This is an in-office position.
Customer Support (Lead Customer Satisfaction Team Member):
- Adhere to all SOPs for Customer Support.
- Handle incoming and outgoing customer calls to ensure timely communication and support.
- Provide shipping rates for customer inquiries and prospects to ensure the best value.
- Communicate new orders to the appropriate Business Development/Account Management representative in the system.
- Maintain and update customer profiles in the accounting system.
- Maintain the Sample Request process, including tracking numbers and shipment dates for all customers/vendors.
Office Administration:
- Adhere to all SOPs for Office Administration.
- Maintain all supplies necessary to support office operations.
- Handle invoice processing, including scanning to DCP.
- Create SOPs for Office Administration to standardize repetitive job functions as needed.
Qualifications:
- Bachelor’s Degree or 4 years of work experience in Customer Service.
- Strong communication and interpersonal skills.
- Ability to manage time effectively and prioritize tasks in a fast-paced environment.
- Detail-oriented with strong organizational skills.
- Proficient in Microsoft Office.
- Proficient in using Zoho CRM software or similar CRM software.
- Proficient in using Sage accounting software or similar accounting software.
What We Offer:
- Base Salary
- Comprehensive benefits package, including health, dental, and vision insurance.
- 401(k) plan
- Opportunities for professional development and career advancement.
- A collaborative and supportive work environment.
Grignard Company, LLC is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
Join Grignard Company and be part of a team that is driving innovation and excellence in the chemical solutions industry!
Salary : $40,000 - $60,000
