What are the responsibilities and job description for the Fraud Specialist position at Grinnell State Bank?
Responsible for ensuring the financial well-being of our customers by protecting their safety and security. The position is responsible for investigating fraud and suspicious activity concerning debit card, ACH Fraud, loan, wire, digital banking, payments, and electronic services. They will also be expected to detect potential fraud cases after researching internal and external fraud trends and reviewing customers account activity.
Main Responsibilities:
- Fraud Monitoring
- Assist and provide insight to improve the organization’s policies and procedures to management to create an environment where fraud is minimized.
- Assist wire department on daily wire transaction decisioning.
- Monitor Guardian fraud alerts and perform additional research as needed.
- Monitor FCRM alerts and perform additional research as needed and contact customers to follow-up regarding questions
- Prepare Reports for the Board of Directors
- Debit Card Monitoring and Disputes
- Resolution of customer dispute cases, which have been escalated to Shazam Dispute Services Portal
- Research and resolve internal and external customer inquiries regarding card activity.
- Review chargeback and arbitration documents pertaining to card fraud cases in a timely and accurate manner and if required, contact the cardholder.
- Keep up with network rules and regulations, including but not limited to third party vendor card processor regulations such as, Master Card and Regulation E.
- Act as liaison with card processor vendors regarding dispute resolution and charge backs.
- Complete annual training, where applicable, to remain current with regulations and compliance procedures.
- Resolve all customer disputes in a timely manner, per Regulation E and Z.
- Manage ATM and debit card claims from lost, stolen or fraud activity in Shazam Dispute queues.
- Support with annual auditing activities as needed.
- Other special projects assigned by the Operating Officer
- Perform all other duties as assigned.
Requirements:
- High school degree required
- Bachelor’s degree preferred or equivalent experience in a Fraud Prevention role
- A minimum of 3 to 5 years’ experience investigating check fraud, ACH fraud, Wire Fraud, Debit and Credit Card fraud
- Ability to quickly learn and utilize the software provided for fraud detection/investigation
- Excellent computer skills specifically in Excel, Word, Microsoft Access, and Power Point
- Must be highly skilled in dealing with financial and numeric data and have strong math skills
- Must have excellent work habits
- Must have time management discipline, attention to detail, ability to maintain confidentiality, and be productive
- Excellent verbal communications
- Excellent customer service skills
- Ability to take direction and work independently
Job Type: Full-time
Pay: $25.00 - $30.00 per hour
Expected hours: 40 per week
Benefits:
- 401(k)
- Dental insurance
- Employee assistance program
- Flexible spending account
- Health insurance
- Paid time off
Schedule:
- 8 hour shift
- Day shift
- Monday to Friday
Education:
- Bachelor's (Preferred)
Experience:
- Banking: 4 years (Required)
- Customer service: 2 years (Preferred)
Ability to Commute:
- Grinnell, IA 50112 (Required)
Work Location: In person
Salary : $25 - $30