Client Case Manager

Job Summary The Case Manager is responsible for coordinating and managing client care plans, scheduling caregiver shifts, and ensuring seamless delivery of services. This role requires a detail-oriented individual who can balance administrative responsibilities with direct client care coordination. The Case Manager will also participate in a rotating on-call schedule, being available one night per week to address urgent client or caregiver needs. Key Responsibilities

• Client Assessment and Care Planning :
• Conduct comprehensive assessments of client needs and develop individualized care plans.
• Reassess and update care plans as needed to reflect changes in client conditions or preferences.
• Maintain strong communication with clients and families to ensure satisfaction with services.
• Scheduling and Staffing :
• Coordinate and schedule caregiver shifts to match client needs and preferences.
• Monitor schedules to ensure adequate coverage and resolve any gaps or conflicts promptly.
• Communicate schedule changes to caregivers and clients in a timely manner.
• On-Call Support :
• Participate in the on-call rotation, providing support for one night per week to address urgent scheduling changes, client needs, or caregiver emergencies.
• Respond promptly and professionally to after-hours calls, ensuring continuity of care.
• Caregiver Coordination and Support :
• Build strong relationships with caregivers to ensure engagement and job satisfaction.
• Provide guidance, feedback, and support to caregivers as needed.
• Assist with onboarding new caregivers and ensuring they are prepared to meet client expectations.
• Documentation and Compliance :
• Maintain accurate and up-to-date documentation of client care plans, schedules, and communications.
• Ensure compliance with company policies and applicable state and federal regulations.
• Team Collaboration :
• Work closely with the operations team, caregivers, and other staff members to ensure smooth coordination of services.
• Participate in team meetings and provide input on improving processes and client care. Qualifications Education and Experience :
• Experience in case management, scheduling, or a related role encouraged. Skills :
• Strong organizational and time-management skills.
• Excellent communication and interpersonal abilities.
• Ability to multitask and problem-solve in a fast-paced environment.
• Proficiency with scheduling software and basic office applications. Requirements :
• Participation in the on-call rotation one night per week.
• Valid driver’s license and reliable transportation. Key Competencies
• Empathy and professionalism
• Strong attention to detail
• Problem-solving and adaptability
• Team collaboration
• Dependability under pressure