What are the responsibilities and job description for the Customer Solutions Expert position at Grit PPO?
About Us :
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At Grit PPO, we pride ourselves on being the first-ever female-owned and operated outsourced call center specializing in contact center support services to the pest control industry. With over 20 years of experience, we are dedicated to providing exceptional service to our clients while fostering a vibrant and inclusive company culture. As we continue to grow, we are looking to add to our team!
We are seeking motivated and experienced Sales and Customer Service Representatives to join our team. If you are looking for a role with excellent earning potential, flexible scheduling, and a company culture focused on growth and collaboration, this opportunity is for you! We are looking for talented individuals in Sales and Customer Service to strengthen our sales efforts and assist customers with their scheduling requests in a fast-paced environment.
You will be responsible for influencing existing and potential customers. You must be able to understand the customer’s requirements in a short time and present solutions that meet their needs while functioning concurrently on multiple platforms.
The ideal candidate will be motivated, organized and conscientious, and able to deal with aggressiveness, complaint, sales and be able to independently problem solve but still also work well as a team.
Job Summary :
In this role, you'll engage with customers, schedule service requests, and drive sales in a high-volume, fast-paced environment. You'll need to understand customer needs quickly, present tailored solutions, and thrive while working across multiple platforms.
Key Responsibilities :
Handle a high volume of customer interactions (100 calls per day), including inbound and outbound calls, live chat, email, and text communication.
Schedule service appointments, answer inquiries, and provide exceptional customer care.
Utilize a consultative sales approach to convert potential leads into customers and achieve sales targets.
Maintain accurate records in the CRM system and other platforms.
Resolve customer complaints efficiently and professionally, balancing empathy with call control.
Collaborate with team mentors and leaders to meet performance benchmarks.
Flexible Scheduling Options :
We understand that everyone's availability is different, and we offer a variety of shifts to accommodate traditional and non-traditional schedules. While we cant guarantee your preferred shift, we encourage you to share your availability.
This role is perfect for candidates looking for either a traditional or non-traditional schedule with some flexibility.
Cultural Insights & Values :
Weekly team calls and social events that foster a supportive work environment.
A career-focused atmosphere where employees are valued for their contributions and ideas.
A commitment to core values :
Integrity : Acting with honesty and strong moral principles.
Innovation : Embracing creative solutions to drive progress.
Customer Focus : Delivering exceptional service to meet customer needs.
Collaboration : Working together to achieve shared goals.
Excellence : Striving for the highest standards in all efforts.
Requirements
At least 2 years of phone sales, telesales and customer service
1-2 years of call center experience
Proven track record of meeting or exceeding sales quotas.
Experience handling high call volumes with multiple phone queues.
Previous experience with functioning concurrently on multiple screens and platforms
Strong communication, negotiation, and presentation skills.
Ability to resolve complaints with professionalism and empathy.
Multitasking and proficiency in using CRM systems and relevant software.
Bilingual proficiency is a plus!
Benefits
Compensation & Benefits :
Starting Pay : $40,000 (Hourly base plus commissions).
Performance-Based Increases : Opportunities for raises based on performance.
Comprehensive benefits package, including :
401(k) with company match.
Health, Dental, and Vision insurance.
Paid time off : Vacation and Sick Leave
Flexible Spending Account & Voluntary Benefits
Equal Employment Opportunity Statement :
We are committed to creating a diverse and inclusive workplace. Our client provides equal employment opportunities to all employees and applicants, regardless of race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other legally protected characteristic.
Salary : $40,000