What are the responsibilities and job description for the Business Services Office Assistant (Full time) - Primary Care position at Gritman Medical Center?
Job Summary
Gritman Primary Care Clinics are seeking an organized and personable Business Services Office Assistant to support daily operations under the guidance of the Business Service Coordinator. This role is key to ensuring smooth patient experiences, efficient staff support, and operational excellence. The ideal candidate will collaborate across departments, enhancing patient care and staff satisfaction.
Responsibilities
Gritman Primary Care Clinics are seeking an organized and personable Business Services Office Assistant to support daily operations under the guidance of the Business Service Coordinator. This role is key to ensuring smooth patient experiences, efficient staff support, and operational excellence. The ideal candidate will collaborate across departments, enhancing patient care and staff satisfaction.
Responsibilities
- Daily Operations Management: Oversee check-in/check-out, scheduling, eligibility verification, phone answering, and more, ensuring a friendly and professional environment.
- Patient Records Maintenance: Ensure accurate documentation in compliance with regulatory standards.
- Front Office Support: Perform all front office duties with flexibility and efficiency.
- Administrative Assistance: Manage mileage sheets, purchase requests, and payroll entries, including missed punches and hourly accuracy.
- Supply Management: Monitor and order clinical and office supplies.
- Onboarding Support: Assist in onboarding new hires, maintaining policies, and facilitating workflow.
- Provider Scheduling Support: Optimize patient care by coordinating with provider schedules.
- Communication: Act as a liaison with facility management, including environmental services, IT, and materials.
- Marketing and Employee Engagement: Support recruitment, employee satisfaction, and marketing initiatives.
- Additional Duties: Fulfill other assigned tasks as needed.
- Experience:
- Minimum of 2 years in a medical facility handling patient accounts and understanding medical insurance.
- Prior experience in management or supervisory roles.
- Proficiency in computer use and office functions (e.g., data entry, cash balancing, message-taking).
- Skills & Abilities:
- Strong customer service and communication skills, with attention to detail.
- Ability to multitask and prioritize in a dynamic environment.
- Positive attitude, teamwork orientation, and the capacity to work independently.
- Competency with computer programs and multi-line phone systems.
- Flexibility to adapt to changing workflows and situations.
- Commitment to organizational values and high professional standards.
- Licenses/Certifications: Current driver's license and auto insurance.
- Experience in Epic: Patient Registration and Self Pay functions, with knowledge of CPT and ICD-10.
