What are the responsibilities and job description for the Help Desk Support Technician position at GROMASSO?
Help Desk Support Technician
Gromelski and Associates, Inc. (GAI) partners with prime contractors to provide professional services. Key service areas include Engineering Design and Documentation; Software Development and Testing; System Integration, Testing and Evaluation; Lab Management and Field Installation; Integrated Logistics Support, Training Development and Delivery, Multimedia Support, and Technical System Support.
Help Desk Support Technician Job Description:
Provides technical and operational support for the operation and administration of the site and lab computing infrastructure including switches, routers, databases, thin-clients, and domain servers. Background working in a Linux and Microsoft Windows environment. Maintains smooth operation of multi-user computer systems, including coordination with network administrators.
Help Desk Support Technician Required Skills:
- Troubleshoot issues and outages.
- Respond to requests and tickets to the helpdesk.
- Install and configure servers and workstations.
- Experience troubleshooting and supporting computer and network equipment.
- Setting up administrator and service accounts.
- Interacts with system users.
- Coordinates installation and provides backup recovery.
- Able to support and maintain a lab environment including maintenance and upkeep of hardware and the installation and/or upgrading of system software.
- Able to work under general supervision and communicate clearly with both peers and superiors.
- Able to plan and follow schedules with little oversight or direction.
- Effectively communicate both orally and in written form, possess excellent organizational and reporting abilities.
- Be team oriented, energetic, and possess a friendly personality.
Help Desk Support Technician Desired Skills:
- Experience troubleshooting and/or configuring Linux servers to include scripting.
- Familiarity with Risk Management Framework (RMF).
- Familiarity with configuring VMs (Virtualization).
Help Desk Support Technician Additional Requirements:
- Bachelor’s degree from an accredited college/university in a related discipline, or equivalent experience/combined education and 1 – 3 years of experience.
- Willingness to work overtime and off shift when dictated to support business needs
- Ability to lift 50 pounds
- Candidate must be a U.S. citizen with no dual citizenship and able to obtain and keep a DoD Secret level security clearance
Job: Full-Time Employee, 40 hours/week
Benefits: We offer a competitive benefit package.
Click here Careers | GAI (e-gai.com) for more information.
Start Date: Negotiable
Rate: Negotiable
Job Location: Manassas, VA (Relocation Assistance Available)
Gromelski & Associates is a proud Equal Opportunity / Affirmative Action employer. Equal Opportunity Employer/Minority/Female/Disability/Veteran. All qualified applicants will receive consideration for employment without regard to race, color, national origin, ancestry, citizenship status, protected veteran status, religion, creed, physical or mental disability, medical condition, marital status, sex, sexual orientation, gender identity or expression, age, or any other basis protected by law, ordinance, or regulation.
If you have reached our website in search of an employment opportunity or to apply for a position, and you require an accommodation, please contact Sarah Gromelski via email at info@e-gai.com. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodation.
