What are the responsibilities and job description for the Help Desk Support Technician Intern position at NuAxis Innovations LLC?
We are a federal IT company on a mission to make customer experience (CX) the center of every government solution.
Technology is our Passion. People are our Purpose.
We know tech, but we love people. NuAxis is home to thinkers and feelers, engineers and artists. We work hard and support each other along the way. Teamwork is more than just a buzzword for us, it’s a state of mind.
We believe happy employees do amazing work, so join our team NOW! We are currently seeking a talented and motivated Help Desk Support Technician for a Part-Time position.
Job Summary:
The Help Desk Support Technician provides front-line Service Desk functions and activities. Acting as the single point of contact for the corporate office and nationally dispersed end users, the Help Desk Support Technician provides high quality customer care with every interaction by successfully applying effective customer service, problem-solving, and troubleshooting skills, accurate call-handling procedures, incident management, communication skills, and standard operating procedures.
Primary work location will be in Tysons, VA. Hybrid Telework option with Manager’s discretion. There will be some occasional required travel in the DC metro area.
Essential Functions:
End user application support including:
- User account creation and Mailbox provisioning.
- Password resets, account unlocks.
- General support questions.
- Deliver support to end users about how to use various types of software programs efficiently and effectively in fulfilling business objectives.
- Solid troubleshooting skills.
- Proficiency with mainstream products such as Microsoft Office, Adobe Acrobat, and others.
- Image, encrypt, and deploy workstations for end users.
- Install and troubleshoot network printers, local printers, scanners, and other peripherals.
- Maintain file servers; create shared drives, set user permissions.
- Configure Office365 on mobile devices.
- Support and troubleshoot networking, wireless, hardware, software, and mobile devices and technologies.
- Provide quick, responsive, high quality and consistent technical support and customer service.\
- Troubleshoot, diagnose, and remediate incidents to quickly restore normal service operations.
- Manage requests/incidents using a centralized ticketing system.
- Utilize remote tools to support users.
- Other projects and responsibilities may be added at the manager's discretion.
Education:
- High school diploma or equivalent
- Windows 10 certified or COMPTIA A preferred
- Bachelor's or associate degree preferred
Experience:
1-2 years of experience in service desk environment.
Knowledge Requirements:
- Understanding of Active Directory, Windows Server, and Workstation operating systems.
- Understanding of TCP/IP and basic commands to resolve network connectivity issues for end users.
- Basic level of experience with DHCP (reserving IP addresses and creating static IPs).
- Understanding of PC Hardware/Software troubleshooting e.g., software, hardware, peripherals, drivers etc.
- Intermediate level experience with software updates and patching process.
- Familiar with Office 365 / Microsoft Outlook.
- Must be customer focused, a team player, and able to work on multiple tasks simultaneously with minimal supervision.
Preferred skills:
Windows Server 2016/2019, Windows 10, MAC OS X, Desktop Imaging, patch management, Office365.
Other information:
Ability to lift approximately 50lbs.
Does this opportunity sound like a fit for you? If so, join our talent community and click to apply now!!
Our Profile:
We are an IT company with a unique mission—to make people the center of every federal IT solution. Our technologists have always gone the extra mile to help our federal clients succeed. And over the years, we saw a growing disconnect in how federal IT initiatives were built and managed. Time after time, programs failed because the focus was on the tools and products and not the people using them. Learn More.
NuAxis is an Equal Opportunity/Affirmative Action Employer, including Vets and Disabled. Employment is contingent upon successful completion of a background investigation. Learn More about our Benefits and Culture!
#NAI #DICE
