What are the responsibilities and job description for the Automation Technical Support position at groninger USA?
Job Description
What's awesome about working for groninger?
The primary function and duty of this position is to provide technical customer support for our equipment via telephone, email or remote assistance. Would also require travel to customer sites and continue troubleshooting on site. An additional function of this position is to implement prepared customer requests at customer site which require advanced skills (ex. programming skills).
Key responsibilities include:
Pay: $70,000.00 - $80,000.00 per year
Benefits:
What's awesome about working for groninger?
- 20 PTO days per calendar year
- 11 paid holidays
- Extremely competitive benefits including company paid long term disability, short term disability, and life insurance. 401k matching.
- Fresh fruit delivered every Tuesday!
- Gym reimbursement program
- Check out a day in the life here: https://youtu.be/pKngXUFSgAc?si=fl14GsVLnFke9tp5
- For the latest happenings and company information, check us out here: https://www.linkedin.com/company/groningerusa
The primary function and duty of this position is to provide technical customer support for our equipment via telephone, email or remote assistance. Would also require travel to customer sites and continue troubleshooting on site. An additional function of this position is to implement prepared customer requests at customer site which require advanced skills (ex. programming skills).
Key responsibilities include:
- Good communication skills to provide technical support to customers via phone, email or remote assistance.
- Able to read and change electrical schematics in accordance with electrical standards.
- Knowledge and able to read, troubleshoot or change PLC programs in Siemens S7, Allen Bradley Control Logix and Beckhoff TwinCAT 3.
- Knowledge and able to read, troubleshoot or change software written in Ladder Logic.
- Knowledge of PackML programming principles.
- Technical understanding of machine function principals.
- Confer with engineers and other personnel to implement prepared machine modifications and resolve system malfunctions at customer site.
- Analyze and research technical support inquiries from customers and provide troubleshooting support, manuals, and other data to provide efficient technical customer support.
- Provide feedback to design engineers on customer problems and needs.
- Recommend design modifications to eliminate machine or system malfunctions.
- Support the company’s strategic goals and values.
- High school diploma or GED required; Associates Degree preferred
- 5 years’ experience in a controls / automation environment
- Travel approximately 3 weeks per year
- Proficient in Microsoft Office
- PLM experience preferred
- PLC troubleshooting and programming
- Experience with packaging machines highly desirable
- Ability to manage multiple technical support inquiries at once
- Knowledge of German and German standards (CE) a plus
Pay: $70,000.00 - $80,000.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee assistance program
- Flexible spending account
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Parental leave
- Referral program
- Vision insurance
- 8 hour shift
- Monday to Friday
Salary : $70,000 - $80,000
