Department Manager of Legal Services

Gross Polowy LLC is in search of a well-rounded dynamic Manager who wants to work at one of NY's Best & Brightest Companies. A law firm seeking an experienced, ambitious, and highly motivated individual, responsible for overseeing the planning, directing, organizing, and supervising legal staff. Able to discuss complex ideas in concise terms both verbal/written. Excellent organizational, analytical, time management skills, able to meet tight deadlines, staff development; excellent mentor & coaching skills. This position is responsible for developing staff to achieve organizational objectives and build relationships. Foreclosure, court/law firm (motion practice, litigation, etc.) or default mortgage servicing experience is required.

DUTIES & RESPONSIBILITIES

Supervise and manage departments performance and productivity, regulate workflow and workload for employee's

Review production reports, loan-level data, and proprietary/client systems to ensure files are flowing a timely manner; define trends as necessary

Monitor loan-level workitems and productivity reports to assess error rates, define trends, and provide training/feedback as required

Field questions/problems from staff and other departments

Resolve issues and implement solutions, and ensure compliance with departmental goals

Update client status report(s) on a weekly basis as required

Attend client conference calls as scheduled

Respond to client questions, inquiries and phone calls in a timely manner

Train staff for infrequent tasks and implement procedural changes based on internal, client and court requirement changes

Conduct weekly/monthly staff meetings, 1:1 discussions

Administer progressive discipline process, as necessary

Oversee and drive the formulization of department procedures and manuals

Compile training plans for new hires to include weekly meetings and milestones regarding performance and learning expectations.

Additional duties as assigned and/or as business needs dictate

KNOWLEDGE, SKILLS, & ABILITIES

Ability to lead and motivate departmental staff to reach departments and company goals

Solid computer skills (multi-platform) and keyboarding skills

Strong organizational skills and attention to detail

Superb time management skills

Strong comprehension and problem solving skills

Excellent verbal, written communication and client interpersonal skills

Self-motivated and proactive individual

Ability to work in a team/peer environment to meet changing priorities and deadlines, as needed

EXPERIENCE & EDUCATION

3-5 years’ experience as a department manager/supervisor

Foreclosure, bankruptcy, and/or mortgage title experience necessary

Job Type: Full-time

Pay: $53,000.00 - $70,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Employee discount
• Flexible schedule
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Referral program
• Retirement plan
• Vision insurance

Schedule:

• Day shift

Work Location: Hybrid remote in Buffalo, NY 14221

Salary : $53,000 - $70,000