What are the responsibilities and job description for the Automotive Service Manager position at Grote Auto - Rockford?
Description
Are you a car fanatic with specialized knowledge in automotive technology and service work? We're looking for a problem-solving automotive service advisor to join our busy car dealership! Our ideal candidate has great customer service skills and can tackle everything from fielding customer concerns and scheduling appointments for our service department to making accurate calls about vehicle warranty protections. If you thrive in a multifaceted work environment that has no shortage of foot traffic, apply today!
Responsibilities
- Appropriately file all automotive documents such as maintenance records, invoices, repair orders, and more
- Lead vehicle pick-up efforts by coordinating efforts with auto service porters and customers
- Resolve customer complaints and make follow-up calls to facilitate a positive service center experience
- Leverage automotive technology and product knowledge to clearly address customer needs and share the status of service appointments
- Review and verify vehicle warranty protections and service contract coverage when developing cost estimates, work orders, and other paperwork related to necessary repairs
Qualifications
