BRANCH MANAGER - NAPERVILLE OPERATIONS

Description

Working at Ground Pros:

Founded in 1992, Ground Pros is a growing, family-owned and operated contractor specializing in commercial landscape and snow and ice management services. Our mission is to create raving fans by embodying our core values - people, communication, teamwork, hustle and ownership.

We are seeking a collaborative and innovative individual to lead our Naperville branch as Branch Manager. The role will be responsible for three primary strategic functions: leading an uncompromising branch safety culture, ensuring the branch’s service quality creates “raving fans” among our clients and driving efficiency in branch landscape and snow management operations. The successful candidate will serve as an employee and client advocate – consistently identifying and implementing ways to provide outstanding landscape solutions to clients and to make Ground Pros a great place to work for employees.

At Ground Pros our careers include a competitive benefits and compensation package aimed at keeping you happy and healthy. From company sponsored industry certification to great benefits like health savings account (HSA) plans and company matching retirement contributions, we mean it when we say that Ground Pros is an excellent place to grow your career.

Qualifications

Essential Duties and Responsibilities:

Lead by Example 

• Guide, coach and mentor team of direct reports made up of 2 -4 Ground Pros operations managers while fostering a collaborative, client-centric and solutions-based culture for the 25-50 front line employees reporting to the branch on a daily basis
• Encourage the development of a safety culture within the branch while maintaining a safe working environment for all employees
• Lead daily landscape and snow operations including scheduling, budgeting, resource allocation (personnel and equipment) and workflow optimization
• Collaborate with Fleet & Facility manager to monitor branch equipment and vehicle health, facilitate routine maintenance and repairs and coordinate necessary upgrades to minimize downtime and maximize operational efficiency
• Support the recruitment, onboarding and training of new Ground Pros personnel 
• Partner with dealers and suppliers to procure the right materials at the right costs

Drive Results

• Analyze key performance metrics, client feedback and market trends to increase operational and sales efficiency
• Leverage CRM and other digital tools to implement data-driven decisions

• Partner with Ground Pros sales team (account management and client acquisition) to ensure seamless delivery of landscape solutions and to identify opportunities for expanding the branch’s client base
• Participate in the development and administration of branch budget building and oversight
• Ensure operations are in compliance with applicable state and federal laws

Develop Your Team

• Promote a culture centered on accountability, continuous learning, operational efficiency and a safe working environment
• Celebrate success by recognizing core values and acknowledging employee achievements
• Foster open communication channels with clients and employees, addressing issues promptly and ensuring exceptional service delivery
• Serve as a Ground Pros brand ambassador by enhancing internal company culture and exemplifying the Ground Pros core values of people, communication, teamwork, hustle and ownership

Requirements – What’s Needed to Succeed:

• Experience in operations leadership preferably in commercial landscaping or related industry
• Demonstrated ability to lead teams, implement innovative processes and drive performance
• Strong commitment to workplace safety, quality service delivery and continuous improvement
• Established skillset in Microsoft Office suite of products including Excel, PowerPoint and Word
• Reliable, in-person attendance and regular travel to client sites and Ground Pros branch locations
• Ability to read, write and speak English fluently
• Ability to be on-call during nights, weekends and holidays as dictated by operational needs
• Ability to perform a variety of physical activities including bending, stooping, climbing and working in tight spaces indoors and outdoors in all temperatures and weather conditions
• Must be legally authorized to work in the United States for any employer without sponsorship
• Must possess a valid state-issued driver’s license
• Must pass a background and driving record check
• Successful completion of interview(s) is required to meet job qualification

Preferred Qualifications:

• Bilingual (English / Spanish) verbal and written communication skills

What We Offer:

• Annual salary ranging from $75,000 - $95,000 USD (base salary range listed is dependent on job-related, non-discriminatory factors such as experience, education, and skills)
• Bonus eligibility including annual performance incentives
• Industry certification and training
• Comprehensive health benefits including medical, dental, vision, life, accident & disability
• Retirement plan with company match
• Paid holidays
• Paid time off
• Paid maternity / paternity leave

Salary : $75,000 - $95,000