What are the responsibilities and job description for the Customer Service Agent - Ira Ford Auburn position at Group 1 Auto?
Overview
Ira Ford Auburn is part of fast growing Group 1 Automotive , a leader in automotive retail and we are looking to add a qualified Customer Service Representative to our team.
In addition to competitive pay, we offer our associates the following benefits :
Health, Dental, Vision, Life, and Disability insurance
401(k) plan with company match
Paid Time-Off
Employee Stock Purchase Plan
Employee Vehicle Purchase Program
Professional work environment, with job training and advancement opportunities
Responsibilities
Handle inbound leads (phone, internet) and direct to appropriate contact
Contact present customers (phone, email) to maintain and improve customer loyalty
Develop pipeline of sales and business opportunity (partnerships, etc.) leads through networking, cold calling, and referrals
Work with sales department to develop sales strategies and techniques
Assist with meeting and greeting service customers promptly in a professional and courteous manner.
Engage with customers waiting for their vehicles in the customer lounge.
Liaison between the service and sales department.
Oversee customer contact reports and make calls for follow up.
Demonstrates behaviors consistent with the company’s vision, mission and values in all interactions with customers, co-workers and suppliers.
Qualifications
High school diploma or equivalent.
Great attitude with high-energy personality.
Excellent customer service and interpersonal skills.
Professional appearance and work ethic.
Ability to work well in a process driven environment.
Outstanding communication skills in both verbal and written.
Valid driver license.
All applicants must pass pre-employment testing to include : background checks, MVR, and drug testing in order to qualify for employment.
Group 1 is a Fortune 300 company that offers a team environment, great benefits and ongoing training and support for its associates. If you are in alignment with our values of integrity, transparency, professionalism, teamwork and respect - now might be the time for you to accelerate your career as part of the best company in automotive retail. Apply today or refer a qualified friend.
Group 1 Automotive is an Equal Employment Opportunity employer.
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