What are the responsibilities and job description for the Customer Service Agent - Ira Ford Auburn position at Group 1 Automotive, Inc.?
Overview
Ira Ford Auburn is part of fast growing Group 1 Automotive, a leader in automotive retail and we are looking to add a qualified Customer Service Representative to our team.
In addition to competitive pay, we offer our associates the following benefits:
- Health, Dental, Vision, Life, and Disability insurance
- 401(k) plan with company match
- Paid Time-Off
- Employee Stock Purchase Plan
- Employee Vehicle Purchase Program
- Professional work environment, with job training and advancement opportunities
Responsibilities
- Handle inbound leads (phone, internet) and direct to appropriate contact
- Contact present customers (phone, email) to maintain and improve customer loyalty
- Develop pipeline of sales and business opportunity (partnerships, etc.) leads through networking, cold calling, and referrals
- Work with sales department to develop sales strategies and techniques
- Assist with meeting and greeting service customers promptly in a professional and courteous manner.
- Engage with customers waiting for their vehicles in the customer lounge.
- Liaison between the service and sales department.
- Oversee customer contact reports and make calls for follow up.
- Demonstrates behaviors consistent with the company’s vision, mission and values in all interactions with customers, co-workers and suppliers.
Qualifications
- High school diploma or equivalent.
- Great attitude with high-energy personality.
- Excellent customer service and interpersonal skills.
- Professional appearance and work ethic.
- Ability to work well in a process driven environment.
- Outstanding communication skills in both verbal and written.
- Valid driver license.
*All applicants must pass pre-employment testing to include: background checks, MVR, and drug testing in order to qualify for employment.*
Group 1 is a Fortune 300 company that offers a team environment, great benefits and ongoing training and support for its associates. If you are in alignment with our values of integrity, transparency, professionalism, teamwork and respect - now might be the time for you to accelerate your career as part of the best company in automotive retail. Apply today or refer a qualified friend.
Group 1 Automotive is an Equal Employment Opportunity employer.
