Application Support Specialist

Application Support Specialist

Location: Chicago, IL 60605

Salary Range: $80,000 - $100,000

THE OPPORTUNITY

Group One Trading is looking to hire a full-time Application Support Specialist who is passionate about all aspects of user support, including monitoring, actively engaging end-users, troubleshooting, and providing a high level of customer service. In this hands-on, front-line support role on our Application Support Team, we desire a candidate with strong problem-solving, customer-service, critical thinking, and communication skills who can collaborate across functional groups.

WHO WE ARE

We are committed to creating a diverse environment and are proud to be an equal opportunity employer. At Group One, we value transparency and collaboration coming from unique perspectives and backgrounds. We hire bright, analytical, and competitive people and train them to be the best in the industry. We strive to create a workplace in which all employees have an opportunity to participate and contribute to the success of the business. A healthy work-life balance is essential to sustaining our work culture and our overall success. We rely on our employees to spur creativity, enhance problem-solving, and help us thrive in the high-pressure trading industry.

WHAT WE DO

Group One Trading was founded in San Francisco in 1989, and we've become one of the largest privately held options trading firms in the United States, with brilliant people on our team in New York, Chicago, Philadelphia, and San Francisco. We continue to expand our presence on exchanges as the options trading space evolves and grows. Armed with expertise developed through a rigorous training program, our traders provide competitive liquidity across a broad range of securities. We manage portfolios of thousands of securities and electronically stream two-sided quotes across multiple exchanges. Group One is wholly owned by its founders and employees, and all our trading is proprietary, placing both the rewards for our success and managerial oversight directly in our team's hands.

THE CHALLENGE

Our proprietary trading platform consists of an information-dense user interface, on top of a high-throughput distributed architecture, with interfaces to multiple electronic marketplaces for market data and trading. The electronic trading landscape is constantly evolving, and to continue enhancing our proprietary trading platform, we need talented technologists to help us iterate and innovate our infrastructure. Our system is proprietary, large, and multi-platform, so regardless of your current experience, there will be a lot of learning involved in this position as an Application Support Specialist.

THE SKILLSET

A broad, multi-platform skill set is what we look for, but there will be plenty of learning opportunities no matter how many of these skills you bring in with you. We also encourage applicants with various levels of technical backgrounds to apply, such as Dev-Ops or Software Development experience. Our ideal Application Support Specialist has:

• Minimum of 2 years of experience working in a technical role
• Experience with system monitoring tools & techniques
• Deep technical troubleshooting skills of proprietary software that runs on Windows Servers
• Passionate about learning trading concepts, financial instruments, and market data feeds
• Proactive problem-solving mindset, with the ability to suggest improvements and enhancements to systems and processes
• Ability to effectively document support processes, production issues in JIRA, third-party software usage, and help contribute to and maintain wiki-based documentation
• Strong collaboration and communication skills, with the ability to interact effectively with developers, users, and cross-functional teams

Experience with scripting/programming languages and tools like Python, C#, or PowerShell would be a plus! Are you self-motivated and detail-oriented? Do you have excellent communication skills, both written and verbal? Are you service-oriented and enjoy troubleshooting complex problems? Do you take ownership of your projects and tasks? If yes, you might just be perfect for this Application Support Specialist position!

WHAT TO EXPECT AS AN APPLICATION SUPPORT SPECIALIST

Within 1 month, you complete your initial orientation as well as become familiar with our environment, our infrastructure, and our business. You begin a comprehensive, cross-functional training plan to learn more about every aspect of our firm.

Within 3 months, you will be proficient in system monitoring, proactively identifying potential issues in the proprietary trading system and responding effectively to incidents. You will study for and obtain a Series 57 Securities Trader Representative qualification, enabling you to support our most sensitive trading components. You will begin to gain confidence in performing software maintenance tasks, troubleshooting basic networking issues, and providing user computer setup support. Additionally, your collaborative skills and proactive problem-solving approach will be evident as you actively engage with teams, contribute to documentation efforts, and propose improvements to enhance system stability and performance.

Within 6 months, you will independently monitor and maintain the proprietary trading system, all while demonstrating a deep understanding of its details. You will have gained proficiency in troubleshooting complex issues and provide timely and effective support to users. Additionally, you will begin to take on a leadership role in collaborative efforts, contributing significantly to proposing system enhancements, and fostering a culture of continuous improvement within the team.

THE BENEFITS

Our Application Support Specialist earns a competitive salary, including a performance-based bonus. We provide fantastic benefits, including 401(k) and Roth 401(k) retirement plans with employer matching, medical, dental, vision, generous vacation time, paid holidays, parental leave, and flexible spending accounts (FSA) for health care, dependent daycare, and parking or mass transit expenses.

If this sounds like the right opportunity for you, apply today! Please fill out our initial 3-minute, mobile-friendly application for the Application Support Specialists role. We look forward to meeting you!

Salary : $80,000 - $100,000