Account Manager, Social Media

Group SJR’s Social Media Account Managers are integral to delivering exceptional client service and driving digital content solutions globally. As a talented all-rounder, you’ll balance roles as a project manager, social strategist, and team coordinator. This role requires a sharp sense of intuition, the ability to manage nuanced client relationships, and the capacity to lead in a fast-paced creative environment.

You will work closely with executive teams, cross-functional collaborators, and clients to strategize and execute impactful social media programs, with a focus on thought leadership and innovative digital content. For this position, you’ll need a strong interest in technology and experience with managing high-level executive communications and thought leadership initiatives.

You will be a proactive communicator, a detail-oriented organizer, and a culturally informed strategist. In short, you’ll “make it all happen,” ensuring every project reflects SJR’s commitment to excellence.

Key Responsibilities

Account Management

• Serve as the primary client contact for day-to-day communications, including project timelines, deliverables, issues, budgets, and opportunities.
• Manage high-touch client accounts, including C-suite executives, to develop and execute social media strategies and thought leadership initiatives.
• Coordinate client meetings, create agendas, take notes, and promptly share key takeaways and action items.
• Maintain and update client status trackers and project management tools (e.g., Monday.com).
• Collaborate with the Editorial and Creative teams to ensure deliverables align with client brand voice and objectives.
• Review content deliverables, fact-check information, and ensure high-quality outputs before sharing with clients.
• Support finance processes such as invoicing, SOW creation, and expense tracking.

Social Media, Creative & Editorial

• Develop and oversee social media strategies, focusing on LinkedIn and other platforms relevant to B2B and technology audiences.
• Manage programs for multiple executives, ensuring messaging consistency, content quality, and alignment with brand voice.
• Monitor social media trends, platform updates, and industry developments, providing insights to enhance strategies.
• Collaborate with teams to track KPIs, analyze performance data, and optimize content in real time.
• Edit and refine social media posts, ensuring accuracy, proper tagging, hashtags, and alignment with client objectives.
• Provide creative input for visuals and other multimedia assets.

Growth & Business Development

• Identify and nurture opportunities for organic growth within client accounts.
• Participate in pitches, developing proposals and presentations to support new business efforts.
• Stay ahead of platform algorithm changes and emerging digital tools to inform client strategies.

Qualifications

• 4 years of experience in a creative marketing or agency environment, with a focus on social media strategy.
• Strong interest in technology and experience working with global tech brands; familiarity with executive thought leadership is a plus.
• Exceptional verbal and written communication skills; ability to deliver polished, error-free content under tight deadlines.
• Proven ability to manage multiple projects simultaneously while maintaining high attention to detail.
• Proficiency in collaborative tools like Teams and Monday.com; advanced Microsoft Office skills.
• Strategic thinker with excellent problem-solving skills and a commitment to continuous learning.
• Team player with the ability to collaborate across disciplines and navigate complex client relationships.

SJR is dedicated to employment equity and welcomes diversity in the workplace. We also welcome and encourage applications from people with disabilities. Accommodations are available upon request for candidates taking part in all aspects of the recruitment process.

The base salary for this position at the time of this posting may range from $65,000-90,000. Individual compensation varies based on job-related factors, including location, business needs, level of responsibility, experience, and qualifications. We offer a competitive benefits package, click here(opens in a new tab) for more details.

Salary : $65,000 - $90,000