What are the responsibilities and job description for the Dental Front Office Specialist position at Grovetown Family Dental?
Maintain a professional reception area/office (organize patient education materials and magazines, straighten up the facility, oversee cleaning service schedule and duties, etc.)
Greet and welcome patients and visitors to the practice
Check in patients according to office protocol, verifying and updating health information
Providing HIPAA Notice of Privacy Practices and documenting according to office policies and procedures
Manage recall and inactive patient system
Confirm upcoming appointments by telephone
Schedule patients for efficient use of doctor and staff time
Check patient back-up list to try to fill in cancellation and no-show appointment times
Collect payment from patients at time of treatment
Schedule follow-up appointments as directed
Records Management
Gather and accurately record dental, medical and insurance information from patients
See that records are stored securely and handled in compliance with legal requirements, including HIPAA regulations
Accurately file patient information
Arrange patient charts and radiographs for the next day’s appointments
Track cases and referrals to and from other doctors
Insurance
Keep patients’ insurance information up to date
Submit treatment plans for predetermination of benefits
Prepare claim forms for patients with dental insurance
Organize supporting materials for claim forms, such as radiographs or written narratives.
Mail claim forms from office
Assist in the resolution of problems with third-party payers
Billing
Prepare billing statements promptly and accurately
Mail billing statements as directed by the dentist
Prepare and mail overdue account letters as directed by the dentist
Telephone patients with accounts overdue
Post checks received each day
Correspondence
Sort, organize, and distribute mail
Prepare and send out new patient and referral thank-you letters
Prepare and send out continuing care notices on the 15th of each month
Prepare and send out correspondence as directed by the dentist or office manager
PERSONNEL REQUIREMENTS
Education/Experience
High school diploma or equivalent
2 years’ office experience preferred
Working knowledge of computers for word processing, scheduling, insurance claims processing and records management (list software experience required including any specific dental software)
Interpersonal
Good interpersonal skills to maintain effective rapport with patients, dentists, other staff members, and community
Effective verbal skills to communicate with patients and staff
Job Type: Full-time
Benefits:
- 401(k)
- Dental insurance
- Life insurance
- Paid time off
- Vision insurance
Schedule:
- 8 hour shift
Ability to Commute:
- Grovetown, GA 30813 (Required)
Ability to Relocate:
- Grovetown, GA 30813: Relocate before starting work (Required)
Work Location: In person
