What are the responsibilities and job description for the Field Supervisor position at Grower Direct Farms Inc?
About the Role:
The Field Supervisor plays a crucial role in ensuring the smooth operation of retail locations across multiple sites in East Greenbush, Glenmont, Halfmoon, Hudson, and Kingston. This position is responsible for overseeing daily operations, managing staff, and ensuring that customer service standards are met consistently. The Field Supervisor will implement company policies and procedures while also identifying areas for improvement to enhance operational efficiency. A key aspect of this role is to foster a positive work environment that encourages teamwork and high performance among employees. Ultimately, the Field Supervisor will contribute to the overall success of the retail trade by driving sales and ensuring customer satisfaction across all locations.
Minimum Qualifications:
- High school diploma or equivalent.
- Proven experience in a supervisory role within the retail industry.
- Strong understanding of retail operations and customer service principles.
Responsibilities:
- Supervise daily operations at multiple retail locations to ensure compliance with company standards.
- Manage and train staff, providing guidance and support to enhance their performance.
- Monitor inventory levels and coordinate with supply chain teams to ensure product availability.
- Conduct regular site visits to assess operational efficiency and implement improvements as needed.
- Address customer inquiries and resolve issues to maintain high levels of customer satisfaction.
Skills:
The required skills for this position include strong leadership abilities, which are essential for managing and motivating a diverse team across multiple locations. Excellent communication skills are necessary to effectively interact with staff and customers, ensuring that all parties are informed and satisfied. Problem-solving skills will be utilized daily to address operational challenges and customer concerns promptly. Organizational skills are critical for managing schedules, inventory, and reporting across various sites. Preferred skills, such as proficiency in retail management software, will enhance the supervisor's ability to analyze sales data and make informed decisions to drive business success.
