What are the responsibilities and job description for the Phone Operator position at Growth Ortho?
Description
Basic Function
The operator receives and directs all telephone calls. The operator will communicate with other departments and ensure patients receive efficient and timely care.
Job Relationship
Reports to Communications Supervisor / Communications Manager
Positions supervised : none
Non-Exempt position
Qualifications
High school diploma or equivalent required
One year previous experience in a healthcare setting is preferred
Job Knowledge
Phone / Communication systems
EMR / PMS Greenway Intergy preferred
Medical Terminology
Healthcare compliance
Skills and Abilities
Good communication skills both verbal and written
Computer
Phone / Communication systems
Legible handwriting
Customer service (patients, physician, co-workers, community, and volunteers) duties in a manner which meets the needs of the patient in a positive, timely, appropriate manner. Demonstrates professional, courteous, helpful and cooperative behavior.
Performs clerical duties within established procedural guidelines
Time management
Attends and participates in all applicable training and development workshops scheduled by the Practice
Maintains work area and equipment in an orderly manner
Performs all duties as assigned by supervisor
Physical Requirements
Good visual acuity, hand-finger dexterity, ability to speak and hear.
Able to lift and carry in excess of 25 pounds, which may require pushing, pulling and essentially utilizing a full range of body movement.
Ability to stoop, kneel, crouch, reach, grasp and stand for extended periods of time.
Standards :
Understands and follows the standards of the Bluegrass Orthopaedic Employee Manual
Understands and follows the Bluegrass Practice Responsibility Program, Code of Conduct and completes all yearly compliance trainings and educational programs.
Keep a pulse on the job market with advanced job matching technology.
If your compensation planning software is too rigid to deploy winning incentive strategies, it’s time to find an adaptable solution.
Compensation Planning
Enhance your organization's compensation strategy with salary data sets that HR and team managers can use to pay your staff right.
Surveys & Data Sets
What is the career path for a Phone Operator?
Sign up to receive alerts about other jobs on the Phone Operator career path by checking the boxes next to the positions that interest you.
Sign up to receive alerts about other jobs with skills like those required for the Phone Operator.
Click the checkbox next to the jobs that you are interested in.
