About Us :
Growzz is a game-changing SaaS startup reshaping a global industry. Our platform revolutionizes how retailers and consumer goods companies collaborate, transforming business planning processes to drive growth and efficiency. With 2025 set to be our scale-up year, we are bringing hundreds of enterprise clients on board... and we want you to be a key part of this thrilling journey.
Why Join Us?
- Lead the Charge : Shape and scale our customer success function as we onboard hundreds of enterprise clients.
- Career Growth : Fast-track your career from Customer Success Manager to Customer Success Director.
- Innovative Environment : Join a startup that's reshaping business planning between prestigious retailers and consumer goods companies.
- Impact : Work with the deepest experts in the industry to pioneer the deployment of a global solution
Role Overview :
We're seeking an ambitious, strategic, and adaptable Customer Success Manager who is ready to rapidly evolve into a Customer Success Director. This is a contract-to-permanent role, offering the opportunity to prove your impact and transition to a long-term leadership position. You will own the customer journey, working to onboard enterprise clients to our platform and deliver value and drive success from day one. As a generalist, you'll help shape and scale our US customer success function, ensuring it meets the evolving needs of our growing client base.
Key Responsibilities :
Customer Onboarding : Lead and optimize the onboarding process for new enterprise clients, setting the foundation for long-term success.Customer Success Strategy : Develop and implement strategies that ensure client satisfaction, engagement, and retention.Relationship Management : Build and maintain strong, strategic relationships with senior stakeholders at retailers and consumer goods companies.On-Site Engagement : Visit a lead customer site in North Carolina regularly to strengthen relationships and deliver tailored training and support.Remote Collaboration : Manage interactions with enterprise clients throughout the US, and collaborate with the rest of the team based in Europe.Training & Support : Conduct tailored training sessions and provide ongoing support to empower clients.Performance Insights : Analyze client usage to track engagement, identify opportunities, and provide actionable insights.Feedback Loop : Collaborate with product and development teams to help define product enhancements.Team Leadership : Help shape and develop the customer success team, laying the groundwork for future growth.What We're Looking For :
Enterprise SaaS Expertise : You understand the complexities of supporting enterprise clients with sophisticated SaaS solutions.Industry Knowledge : You have experience working with commercial functions in retailers or consumer goods companies.Self-Starter : You're proactive, resourceful, and capable of leading initiatives with minimal oversight.Generalist Mindset : You're adaptable and comfortable wearing multiple hats to solve problems and drive results.Exceptional Communicator : You can build trust and convey complex ideas clearly to diverse audiences.Startup Experience : You've worked in a startup environment and thrive in fast-paced, dynamic settings.Strategic Thinker : You see the big picture and know how to execute tactical steps to achieve it.Why You'll Love This Role :
High Impact : Be a driving force in a company that's transforming a global industry.Rapid Career Growth : Fast-track your journey to a director-level role.Supportive Culture : Join a passionate, innovative, and collaborative team.Remote Flexibility : Work from home with some travel to North Carolina.How to Apply :
If you're ready to elevate your career, we want to hear from you. Submit your resume and a cover letter detailing your experience and why you're excited about this role.
Join us as we transform the way retailers and consumer goods companies collaborate!
