What are the responsibilities and job description for the Executive Director of Customer Success position at VirtualVocations?
A company is looking for an Executive Director of Customer Success for Federally Qualified Healthcare Centers (FQHC).Key ResponsibilitiesLead and mentor a team of Customer Success Managers (CSMs) to ensure effective service delivery and customer satisfactionDevelop and maintain strong relationships with customers' operational leadership, creating personalized success plans aligned with their business goalsMitigate attrition risk by addressing customer issues, advocating for product enhancements, and ensuring resource utilizationRequired Qualifications, Training, and EducationBachelor's Degree preferredMinimum of 15 years of professional experience3-5 years of experience in revenue cycle, electronic health records, or commercial insurance3-5 years of experience in Account Management or Customer Service leadershipExecutive-level communication and interpersonal skills
