What are the responsibilities and job description for the Travel Advisor position at Grueninger Travel Service?
About Grueninger Travel
Grueninger Travel is a Fort Wayne based travel agency, proudly family owned and operated for over 50 years. Now in our third generation of ownership, we are dedicated to offering personalized, high-quality travel planning for our clients.
Position Overview
We are seeking a passionate and detail-oriented Travel Advisor to join our team. This is an on-site role at our new office in the historic Baker St. Station. The ideal candidate is a customer-focused individual with a curiosity to learn about new destinations, travel products, and properties.
This role requires excellent written and verbal communication skills, as well as a strong ability to engage with clients over the phone, via email, and in person. Previous travel agency experience is a plus but not required.
Key Responsibilities
- Consult with clients to determine travel needs, preferences, and budgets.
- Research, book and manage domestic and international travel, including flights, accommodations, cruises, tours, and other travel-related services.
- Provide expert recommendations on destinations, travel logistics, and experiences tailored to clients’ interests.
- Maintain and grow client relationships through excellent service and personalized travel planning.
- Stay up-to-date on industry trends, travel restrictions, and supplier offerings.
- Manage travel reservations, including handling changes, cancellations, and special requests.
- Ensure all bookings comply with company policies and industry regulations.
Qualifications & Skills
- Passion for travel and curiosity to learn about new places, products, and properties.
- Excellent written and verbal communication skills.
- Comfortable in a client-facing role that involves significant phone time, as well as email and in-person meetings.
- Proven experience in customer service or account management roles.
- High attention to detail and strong organizational skills.
- Ability to multitask and manage multiple client requests efficiently.
Preferred, but not required:
- Previous working experience in the travel industry
- Knowledge of travel booking systems and supplier platforms
- Personal travel experience
Why Join Grueninger Travel?
- Be part of a well-established, family-owned agency with a trusted reputation.
- Love to travel? This role includes the potential for travel and access to special discounts and benefits available only to travel professionals.
- Work in an exciting, dynamic industry with opportunities for professional growth.
- Help clients create meaningful and unforgettable travel experiences.
- Work in vibrant downtown Fort Wayne, across the street from the TinCaps stadium
How to Apply
Interested candidates should apply on LinkedIn.
We look forward to welcoming a dedicated and enthusiastic travel expert to our team!