What are the responsibilities and job description for the General Manager AV position at GRUPO EULEN USA?
RSW - Southwest FL Intl
Learn more about the general tasks related to this opportunity below, as well as required skills.
Eulen Aviation
11000 Terminal Access Rd
Suite 2043G
Ft. Myers, FL 33913, USA
More than 60 years as a leader in Spain in general business services. The Grupo EULEN has more than 7,000 clients in 11 countries, more than 75,000 employees, and more than 80 services in the market.
Our reputation for providing cost-effective and efficient quality services is recognized within the aviation industry. We are currently servicing most of the major airlines at the country’s major airports. We offer services in all areas of the ramp, cabin cleaning, janitorial, security, passenger, and baggage handling operations.
Job Summary
The General Manager is responsible for overseeing all aspects of ground handling operations, with a focus on wheelchair assistance, ramp services, and cabin cleaning for airline partners. This role ensures compliance with safety regulations, operational efficiency, and exceptional customer service delivery. The General Manager will lead a diverse team, maintain strong relationships with airline clients, and drive continuous improvement in service quality, employee engagement, and profitability.
We are looking for applicants who are flexible and can work days, nights, holidays, and weekends as needed.
Key Responsibilities and Duties
- Oversee daily ground handling operations, including wheelchair services, ramp operations (baggage handling) and cabin cleaning.
- Ensure timely and efficient service delivery to meet airline schedules and service-level agreements (SLAs).
- Develop and implement operational procedures to enhance efficiency and reduce service disruptions.
- Monitor key performance indicators (KPIs) and prepare reports for airline partners and senior management.
Safety and Compliance
Client and Stakeholder Management
Team Development
Service Quality and Customer Experience
Key Qualifications
What you will need?
PHYSICAL ACTIVITIES AND REQUIREMENTS OF THIS POSITION
This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets, and fax machines. The noise level in the work environment is typical of that of an office. Incumbents may encounter frequent interruptions throughout the workday.
Physical Demands
This is largely a sedentary role and requires being able to remain in a stationary position for prolonged periods of time. Occasionally, the person in this position is required to move / traverse inside the office to access file cabinets, office equipment, etc. The person in this position regularly communicates with others in person, by phone, or by correspondence.
EEOC
Grupo Eulen is an equal opportunity employer and will consider all applicants without regard to race, color, religion, creed, national origin or ancestry, ethnicity, sex (including gender, pregnancy, sexual orientation, and gender identity), age, physical or mental disability, citizenship, past, current, or prospective service in the uniformed services, genetic information, and all other protected classes recognized or any other characteristic protected under applicable federal, state, or local law.
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