What are the responsibilities and job description for the Passenger Service Supervisor position at Grupo Eulen?
ESSENTIAL DUTIES AND RESPONSIBILITIES include the following, but are not limited to :
- Supervises the planning, organization, and development of the operation.
- Ensures that staff levels are maintained to meet the standards of internal / external service level / quality assurance, and reports to Sr Manager if additional staffing is required.
- Manage employee schedules.
- Complete and submit a Daily Tour Report on employee attendance, productivity, and daily operations.
- Daily inspection of all working areas.
- Monitor the safety and security of the operation at all times.
- Address performance problems through a corrective action plan and dismissal
- Conduct daily briefings with team members to ensure productivity and compliance.
- Promote an environment of mutual respect and trust between team members.
- Coach and mentor team members in skill development, exceeding customer experience and company culture behaviors, policies, and procedures.
- Work in conjunction with other departments to ensure a high level of customer service.
- Guarantees the delivery of the service to the airlines / airports in accordance with the contracts and within the agreed budget level.
- Guarantees immediate notification to Senior Management and the Director, of the Safety and Compliance Corporation is notified of any audit and current or pending results.
- Investigate and report all accidents, incidents, and irregularities, including accidents / incidents related to work, passenger incidents involving employees of Eulen America, and damage to property and / or the passenger,s and complete Incident Reports for an issue, incident, injury of any customer or team member.
- Know all Aviation and Operational policies and procedures.
- Other duties as assigned.
QUALIFICATIONS
EDUCATION, LICENSE, and / or CERTIFICATION
EXPERIENCE and / or KNOWLEDGE
SKILL and / or ABILITIES
TRAVEL
Negligible
Equal Opportunity Employer / Protected Veterans / Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)
