What are the responsibilities and job description for the Crisis Worker (Second shift / 4pm 12am) position at Gryphon Place?

Job Description

Description :

Job Title : Crisis Worker

Reports to : Crisis Program Manager

Job Status : Non-exempt, Hourly, Part-time

STATEMENT OF THE JOB

Provides information, referral services, and crisis intervention services by phone and electronically to the public and community professionals 24 hours / day, 7 days / week.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Provides support and consultation to shift team partners
Provides and supports triage and routing functions on shift per the team’s goals
Provides complete, accurate documentation of client contacts
Ensure that client rights and confidentiality are maintained
Collaborates with other program staff to assure client access to emergency assistance
Follow-up with imminent risk clients
Conduct accurate assessments of suicide and other emergencies
Responsible for staying current with all ongoing training requirements for both services
Assists with community outreach activities as assigned by the management team
Actively involved with agency programs and events
Supports operations during times of disaster as defined by agency policy
Maintains up to date knowledge of agency processes and policies & procedures
Performs all other duties as assigned

Requirements : REQUIREMENTS

High school diploma and experience with human services preferred. Successful completion of Basic Crisis Intervention training and Crisis Management training is required (provided by Gryphon Place). Must have availability weekdays, evenings, some weekends and / or overnights.

KNOWLEDGE / SKILLS / ABILITIES

Well-developed interpersonal skills

Excellent computer skills

Demonstrated crisis intervention skills

Versed in substance abuse issues and mental health issues

Clear and effective communication and accurate assessment of inquirer’s needs

Ability to function as a team member in an experiential learning setting

Ability to effectively problem solve and resolve conflict

Ability to work independently with minimal supervision

Ability to maintain professional expectations and assist individuals with diverse backgrounds

Knowledgeable of program procedures and contact centers informational system

Must have reliable, secure internet service along with cellular phone.

Persons are recruited, hired, assigned, and promoted only on the basis of job-related criteria and without regard to age, color, familial status, gender, gender identification, marital status, national origin, non job-related disability, race, religion, sexual orientation, veterans’ status. EOE

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Crisis Worker (Second shift / 4pm 12am)

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