What are the responsibilities and job description for the Help Desk Analyst 4 (756889) 2/08/2025 position at GS1 Consulting?
Help Desk Analyst 4 for Grants & Legislative Analysis Section
The incumbent is responsible for assisting and providing customer support, by telephone, email and other means, as part of a larger effort by the Virginia State Police (VSP) to improve communications with the public and customer services. In addition will:
- Become familiar with VSP services.
- Answer questions from the public, business, government agencies and others.
- Identify the root cause of problems and implement solutions by gathering and analyzing available information.
- Track incoming calls and email requests for assistance.
- Perform other duties as assigned.
The person selected for this position will work full-time onsite at Virginia State Police Headquarters, 7700 Midlothian Tpke, North Chesterfield, VA 23235. Working hours are Monday through Friday, 8:30am to 5:00pm, excluding state holidays.
Advanced computer skills are required that aligns with the Job Description.Ability to multitask and to determine root cause of problems and implement solutions, and resolve issues by gathering and analyzing data, reasoning logically, and drawing valid conclusions. In addition, customer relations skills; good verbal and written communication skills; and proficiency with Microsoft products (Word, Excel, PowerPoint, Visio, Outlook).
Job Type: Contract
Pay: $29.00 per hour
Schedule:
- 8 hour shift
Application Question(s):
- Advanced computer skills are required that aligns with the Job Description / 8 Years Required.
- Ability to multitask and to determine root cause of problems and implement solutions / 8 Years Required.
- Ability to resolve issues by gathering and analyzing data, reasoning logically, and drawing valid conclusions / 8 Years Required.
- Customer relations skills / 8 Years Required.
- Good verbal and written communication skills / 8 Years Required.
- Proficiency with Microsoft products (Word, Excel, PowerPoint, Visio, Outlook) 8 Years Required.
- If selected the role requires you to work on site 5 days per week. Do you agree to this arrangement?
License/Certification:
- Current Proof Of Local To Richmond, VA Residency. (Required)
Work Location: In person
Salary : $29
