What are the responsibilities and job description for the Client Communications Specialist - Office of Strategic Communication position at GSA?
Summary
The Office of Strategic Communication is responsible for using communication to help the agency meet its mission and business goals.
Location of position: GSA, Office of Strategic Communication, 1800 F Street, NW, Washington, DC
We are currently filling one vacancy, but additional vacancies may be filled as needed.
Duties
This position is in the Client Relations Division, Real Estate Client Branch, supporting GSA’s internal and external technology modernization communications efforts. You will perform the following duties:
GS-11 Duties:
Apply qualitative and/or quantitative methods to assess and improve the effectiveness and management of GSA written communication initiatives, processes and systems.
Serve as a consultant to OSC management and administrative staff on matters relating to the preparation, review, suspense and transmittal of communications material.
Develop relationships and partnerships with assigned clients, serving as a liaison between clients and the Office of Strategic Communication to provide integrated strategic communications support focused on a client’s evolving mission, needs and concerns.
Coordinate communications activities across teams, creating a comprehensive communications program for clients that includes proactively managing a defined, audience appropriate communications strategy based on understanding of the business.
Works closely with external communications/media affairs personnel to communicate on GSA programs and services, proactive and reactive in nature, includes researching and developing responses to members of the media and participating in public engagement outreach efforts.
GS-12 Duties:
Apply qualitative and/or quantitative methods to assess and improve the effectiveness and management of GSA written communication initiatives, processes and systems.
Serve as a consultant assessing and improving the effectiveness and management of GSA written communication initiatives, processes and systems.
Develop relationships and partnerships with assigned clients, serving as a liaison between clients and the Office of Strategic Communication providing strategic advice and direction focused on client's needs, promoting a client focused approach designed to integrate client initiatives and perspectives into communication projects, and to facilitate the development of communication solutions, options and recommendations to identify and implement satisfactory resolutions.
Analyzes, interprets and integrates information into a variety of formats such as graphs and tables, databases, spreadsheets, presentations and web pages.
Leads and coordinates communications activities across teams, creating a comprehensive communications program for clients that includes a defined plan based on various audiences, and proactively managing communications strategy based on the comprehensive program and understanding of the business.
Responsible for the planning, developing, scheduling, and implementing internal and external campaigns.
Plans and implements new formats and products suitable for the client and/or accessible to specialized audiences.
Serves as a central researcher, writer, editor, proofreader, and production coordinator for a variety of multimedia communications deliverables, that articulate, interpret and explain highly complex and important agency and/or client policies, programs, surveys and research findings.
Works closely with external communications/media affairs personnel to communicate on GSA programs and services, proactive and reactive in nature, includes researching and developing responses to members of the media and participating in public engagement outreach efforts.
Requirements
Conditions of Employment
If selected, you must meet the following conditions:
This position has job functions that must be executed within specific geographic locations. The official duty station is a federal facility, leased space, or an alternative worksite (typically the employee’s home) within the specified geographic area. You will be expected to report to a specific GSA duty location at least two or more days a pay period depending upon the terms of the agency’s telework policy. The duty station will be Central Office - 1800 F Street, NW, Washington, DC.
Qualifications
For each job on your resume, provide:
For a brief video on creating a Federal resume, click here .
The GS-11 salary range starts at $84601.00 per year. If you are a new federal employee, your starting salary will likely be set at the Step 1 of the grade for which you are selected.
To qualify for the GS-11, you must have at least one year of specialized experience equivalent to the GS-09 level or higher in the Federal service. Specialized experience is providing advice and guidance on an organization's communications to both external and internal customers; assisting in developing and implementing communication strategies; assisting in facilitating stakeholder meetings; creating and presenting briefing materials; developing various communication materials such as: publication articles, fact sheets, position
papers, and information on websites; OR
3 full years of progressively higher level graduate education or PhD or equivalent doctoral degree; OR
A combination of graduate level education beyond the first 2 years of graduate study and appropriate experience that together meet the qualification requirements for this position.
The GS-12 salary range starts at $101401.00 per year. If you are a new federal employee, your starting salary will likely be set at the Step 1 of the grade for which you are selected.
To qualify for the GS-12, you must have at least one year of specialized experience equivalent to the GS-11 level or higher in the Federal service.
Specialized experience is providing advice and guidance on an organization's communications to both external and internal customers; developing and implementing communication strategies; facilitating stakeholder meetings; creating and presenting briefing materials; developing various communication materials such as: publication articles, fact sheets, position papers, and information on websites.
Additional Information
Existing Work Product Sample: You may be asked to bring an existing work product sample to the interview.
Bargaining Unit Status: This position is eligible for the bargaining unit
If you apply to this position and are selected, we will not ask about your criminal history before you receive a conditional job offer. If you believe you were asked about your criminal history improperly, contact the agency or visit GSA's webpage .
If you are selected at a grade lower than the full performance level, you may be promoted up to that grade level without having to re-apply or compete against other applicants.
Relocation-related expenses are not approved and will be your responsibility.
Travel expenses associated with interviews may be approved. Determinations will be made on a case-by-case basis.
On a case-by-case basis, the following incentives may be approved:
GSA is committed to diversity, equity, inclusion and accessibility that goes beyond our compliance with EEO regulations including:
The Office of Strategic Communication is responsible for using communication to help the agency meet its mission and business goals.
Location of position: GSA, Office of Strategic Communication, 1800 F Street, NW, Washington, DC
We are currently filling one vacancy, but additional vacancies may be filled as needed.
Duties
This position is in the Client Relations Division, Real Estate Client Branch, supporting GSA’s internal and external technology modernization communications efforts. You will perform the following duties:
GS-11 Duties:
Apply qualitative and/or quantitative methods to assess and improve the effectiveness and management of GSA written communication initiatives, processes and systems.
Serve as a consultant to OSC management and administrative staff on matters relating to the preparation, review, suspense and transmittal of communications material.
Develop relationships and partnerships with assigned clients, serving as a liaison between clients and the Office of Strategic Communication to provide integrated strategic communications support focused on a client’s evolving mission, needs and concerns.
Coordinate communications activities across teams, creating a comprehensive communications program for clients that includes proactively managing a defined, audience appropriate communications strategy based on understanding of the business.
Works closely with external communications/media affairs personnel to communicate on GSA programs and services, proactive and reactive in nature, includes researching and developing responses to members of the media and participating in public engagement outreach efforts.
GS-12 Duties:
Apply qualitative and/or quantitative methods to assess and improve the effectiveness and management of GSA written communication initiatives, processes and systems.
Serve as a consultant assessing and improving the effectiveness and management of GSA written communication initiatives, processes and systems.
Develop relationships and partnerships with assigned clients, serving as a liaison between clients and the Office of Strategic Communication providing strategic advice and direction focused on client's needs, promoting a client focused approach designed to integrate client initiatives and perspectives into communication projects, and to facilitate the development of communication solutions, options and recommendations to identify and implement satisfactory resolutions.
Analyzes, interprets and integrates information into a variety of formats such as graphs and tables, databases, spreadsheets, presentations and web pages.
Leads and coordinates communications activities across teams, creating a comprehensive communications program for clients that includes a defined plan based on various audiences, and proactively managing communications strategy based on the comprehensive program and understanding of the business.
Responsible for the planning, developing, scheduling, and implementing internal and external campaigns.
Plans and implements new formats and products suitable for the client and/or accessible to specialized audiences.
Serves as a central researcher, writer, editor, proofreader, and production coordinator for a variety of multimedia communications deliverables, that articulate, interpret and explain highly complex and important agency and/or client policies, programs, surveys and research findings.
Works closely with external communications/media affairs personnel to communicate on GSA programs and services, proactive and reactive in nature, includes researching and developing responses to members of the media and participating in public engagement outreach efforts.
Requirements
Conditions of Employment
- US Citizenship or National (Residents of American Samoa and Swains Island)
- Meet all eligibility criteria within 30 days of the closing date
- Meet time-in-grade within 30 days of the closing date, if applicable
- Register with Selective Service if you are a male born after 12/31/1959
If selected, you must meet the following conditions:
- Current or Former Political Appointees: The Office of Personnel Management (OPM) must authorize employment offers made to current or former political appointees. If you are currently, or have been within the last 5 years, a political Schedule A, Schedule C or NonCareer SES employee in the Executive Branch, you must disclose this information to the HR Office. Failure to disclose this information could result in disciplinary action including removal from Federal Service.
- Serve a one year probationary period, if required.
- Undergo and pass a background investigation (Tier 1 investigation level).
- Have your identity and work status eligibility verified if you are not a GSA employee. We will use the Department of Homeland Security’s e-Verify system for this. Any discrepancies must be resolved as a condition of continued employment.
This position has job functions that must be executed within specific geographic locations. The official duty station is a federal facility, leased space, or an alternative worksite (typically the employee’s home) within the specified geographic area. You will be expected to report to a specific GSA duty location at least two or more days a pay period depending upon the terms of the agency’s telework policy. The duty station will be Central Office - 1800 F Street, NW, Washington, DC.
Qualifications
For each job on your resume, provide:
- the exact dates you held each job (from month/year to month/year)
- number of hours per week you worked (if part time).
For a brief video on creating a Federal resume, click here .
The GS-11 salary range starts at $84601.00 per year. If you are a new federal employee, your starting salary will likely be set at the Step 1 of the grade for which you are selected.
To qualify for the GS-11, you must have at least one year of specialized experience equivalent to the GS-09 level or higher in the Federal service. Specialized experience is providing advice and guidance on an organization's communications to both external and internal customers; assisting in developing and implementing communication strategies; assisting in facilitating stakeholder meetings; creating and presenting briefing materials; developing various communication materials such as: publication articles, fact sheets, position
papers, and information on websites; OR
3 full years of progressively higher level graduate education or PhD or equivalent doctoral degree; OR
A combination of graduate level education beyond the first 2 years of graduate study and appropriate experience that together meet the qualification requirements for this position.
The GS-12 salary range starts at $101401.00 per year. If you are a new federal employee, your starting salary will likely be set at the Step 1 of the grade for which you are selected.
To qualify for the GS-12, you must have at least one year of specialized experience equivalent to the GS-11 level or higher in the Federal service.
Specialized experience is providing advice and guidance on an organization's communications to both external and internal customers; developing and implementing communication strategies; facilitating stakeholder meetings; creating and presenting briefing materials; developing various communication materials such as: publication articles, fact sheets, position papers, and information on websites.
Additional Information
Existing Work Product Sample: You may be asked to bring an existing work product sample to the interview.
Bargaining Unit Status: This position is eligible for the bargaining unit
If you apply to this position and are selected, we will not ask about your criminal history before you receive a conditional job offer. If you believe you were asked about your criminal history improperly, contact the agency or visit GSA's webpage .
If you are selected at a grade lower than the full performance level, you may be promoted up to that grade level without having to re-apply or compete against other applicants.
Relocation-related expenses are not approved and will be your responsibility.
Travel expenses associated with interviews may be approved. Determinations will be made on a case-by-case basis.
On a case-by-case basis, the following incentives may be approved:
- Recruitment incentive if you are new to the federal government
- Relocation incentive if you are a current federal employee
- Credit toward vacation leave if you are new to the federal government
GSA is committed to diversity, equity, inclusion and accessibility that goes beyond our compliance with EEO regulations including:
- Valuing and embracing diversity, promoting equity, inclusion and accessibility, and expecting cultural competence; and
- Fostering a work environment where all employees, customers and stakeholders feel respected and valued.
- Reflected in our policies, procedures and work environment;
- Recognized by our employees, customers and stakeholders; and
- Drives our efforts to recruit, attract, retain and engage the diverse workforce needed to achieve our mission.
Salary : $84,601 - $131,826
