Program Analyst - Office of the Chief Financial Officer

Summary

As a Program Analyst, you will be responsible for documenting, improving and mapping tasks that are prime for improvement by leveraging automation or other tools, in order to gain efficiencies agency wide.

Location of position: General Services Administration, Office of the Chief Financial Officer, Location Negotiable After Selection

We are currently filling two vacancies, but additional vacancies may be filled as needed.

Duties

This position has job functions that must be executed within a specific geographic location. The official duty station is a federal facility, leased space, or an alternative worksite (typically the employee’s home). Positions include routine telework and remote work arrangements that are geographically specific to: Denver, CO; Ft. Worth, TX; Kansas City, MO; Philadelphia, PA; and Washington, DC. The duty station will be determined upon selection and will be located within the geographic area described.

As a Program Analyst, you will perform the following duties:

• Provide overall support utilizing Continuous Process Improvement (CPI) methods to the Process Optimization Program. Review and analyze process improvement ideas submitted by all programs within GSA. Collaborate with division management and leadership to determine the suitability of process automation or optimization.
• Support the development team in producing necessary project documentation and/or artifacts for process improvements and automation projects and ensures the consistency and completeness of these artifacts. Co-design process maps for the purpose of documenting existing processes and each step’s inputs and outputs and improving future processes.
• Co-develop process improvement deliverables, per workflow, utilize best practices, and obtain program leadership approval. Produce documentation of the tasks to be improved and obtains approval from program leadership and the process owner.
• Work to identify Points of Contact (POCs) and Subject Matter Experts (SMEs) relevant to the proposed idea and schedules meetings with them and other stakeholders as necessary for idea submission resolution. Assist with establishing and documenting internal team Standard Operating Procedures (SOPs) which improves efficiencies in our processes. Communicate clearly and precisely throughout the improvement process with Process Optimization and Automation Program management, process owners, subject matter experts, and other stakeholders as needed.
  
  
  

Requirements

Conditions of Employment

• US Citizenship or National (Residents of American Samoa and Swains Island)
• Meet all eligibility criteria within 30 days of the closing date
• Meet time-in-grade within 30 days of the closing date, if applicable
• Register with Selective Service if you are a male born after 12/31/1959
  
  
  

If selected, you must meet the following conditions:

• Current or Former Political Appointees: The Office of Personnel Management (OPM) must authorize employment offers made to current or former political appointees. If you are currently, or have been within the last 5 years, a political Schedule A, Schedule C or Non­Career SES employee in the Executive Branch, you must disclose this information to the HR Office. Failure to disclose this information could result in disciplinary action including removal from Federal Service.
• Serve a one year probationary period, if required.
• Undergo and pass a background investigation (Tier 2 investigation level).
• Have your identity and work status eligibility verified if you are not a GSA employee. We will use the Department of Homeland Security’s e-Verify system for this. Any discrepancies must be resolved as a condition of continued employment.
  
  
  

Qualifications

For each job on your resume, provide:

• the exact dates you held each job (from month/year to month/year)
• number of hours per week you worked (if part time).
  
  
  

If you have volunteered your service through a National Service program (e.g., Peace Corps, Americorps), we encourage you to apply and include this experience on your resume.

For a brief video on creating a Federal resume, click here .

The GS-11 salary range starts at $72,553 per year. Locality will be determined based on duty location.

If you are a new federal employee, your starting salary will likely be set at the Step 1 of the grade for which you are selected.

SPECIALIZED EXPERIENCE:

To qualify, you must have at least one year of specialized experience equivalent to the GS-09 level or higher in the Federal service. Specialized experience is experience using analytical and evaluative techniques; utilizing qualitative and quantitative analysis; and conducting research and gathering statistical data. OR

Education: Possess a Ph.D. or equivalent doctoral degree or have successfully completed 3 full years of progressively higher level graduate education leading to such a degree or LL.M., if related. OR

Combination of Education and Experience: Possess a combination of graduate level education and appropriate experience that together meet the qualification requirements of this position.

If qualifying based on education: Applicants must submit a copy of their college or university transcript(s) by the dosing date of announcements to verify qualifications. If selected, an official transcript will be required prior to appointment.

Additional Information

Bargaining Unit Status: This position is ineligible for the bargaining unit.

If you apply to this position and are selected, we will not ask about your criminal history before you receive a conditional job offer. If you believe you were asked about your criminal history improperly, contact the agency or visit GSA's webpage .

If you are selected at a grade lower than the full performance level, you may be promoted up to that grade level without having to re-apply or compete against other applicants.

We are also accepting applications from all U.S. Citizens and Nationals under Vacancy Announcement #BG-2025-0025. You must apply separately to each announcement to be considered for both.

Additional vacancies may be filled through this announcement in this or other GSA organizations within the same commuting area as needed; through other means; or not at all.

Selected applicants may qualify for credit toward annual leave accrual based on prior non-Federal work experience or uniformed service experience.

GSA is committed to diversity, equity, inclusion and accessibility that goes beyond our compliance with EEO regulations including:

• Valuing and embracing diversity, promoting equity, inclusion and accessibility, and expecting cultural competence; and
• Fostering a work environment where all employees, customers and stakeholders feel respected and valued.
  
  
  

Our commitment is:

• Reflected in our policies, procedures and work environment;
• Recognized by our employees, customers and stakeholders; and
• Drives our efforts to recruit, attract, retain and engage the diverse workforce needed to achieve our mission.