Tier 1 Help Desk Analyst

Job Title: IT Helpdesk Specialist

Location: Nashville, TN (Onsite for the first 90 days, Hybrid 3 days onsite/2 days remote after)

Employment Type: 90-Day Contract to Hire

Overview:

We are seeking an experienced IT Helpdesk Specialist to join our team and provide top-tier technical support to our end users and executives. This role focuses on delivering high-quality service and ensuring seamless operations across various IT platforms. The ideal candidate will have a strong background in Active Directory (setup, configuration, and group policy), Windows OS, Office 365 (including user permissions and access), and incident management. This position requires an onsite presence in Nashville for the first 90 days, after which it will transition to a hybrid schedule.

Key Responsibilities:

• Provide help desk and service desk support, responding to and resolving technical issues related to hardware, software, network, and system configurations.
• Manage user accounts, permissions, and access through Active Directory and Office 365.
• Configure and troubleshoot Active Directory, including setting up and modifying group policies.
• Administer and support Windows OS environments, ensuring smooth functionality and resolving issues in a timely manner.
• Handle incident management, prioritizing and escalating issues as needed to minimize downtime.
• Offer white-glove IT support to end users and onsite executives, delivering exceptional customer service with a professional and courteous approach.
• Maintain clear and effective communication with users, ensuring a positive experience and quick resolution of technical issues.
• Document incidents, requests, and solutions in the service desk system for future reference and reporting.
• Assist in user training and offer guidance on best practices for system and software usage.

Qualifications:

• Proven experience in an IT Helpdesk or Service Desk role with a focus on Active Directory (setup, configuration, and group policy).
• Proficient in Windows OS and Microsoft Office 365 (user permissions & access).
• Strong incident management skills, with the ability to troubleshoot and resolve technical issues efficiently.
• Exceptional customer service mindset, with a white-glove approach to supporting both end users and executives.
• Excellent communication skills, both written and verbal, with a focus on clear, professional interaction.
• Ability to work onsite in Nashville for the first 90 days, transitioning to a hybrid model (3 days onsite, 2 days remote).
• Strong organizational skills with the ability to manage multiple tasks and prioritize effectively.

Preferred:

• Previous experience supporting executive-level employees in a corporate environment.
• Familiarity with IT service management tools and processes.
• Certifications such as CompTIA A , ITIL, or Microsoft 365 Fundamentals are a plus.

Compensation: Competitive, commensurate with experience.

Schedule: Full-time, Onsite in Brentwood for the first 90 days, then Hybrid (3 days onsite, 2 days remote).

Job Types: Full-time, Contract

Pay: $25.00 - $26.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• Day shift
• Monday to Friday

Work Location: In person

Salary : $25 - $26