What are the responsibilities and job description for the IT Help Desk Analyst Network Specialist position at SohanIT Inc?
All Openings
Job Title
IT Help Desk Analyst (Network Specialist)
Location
Nashville Tennessee (Remote)
Duration
10 Months
Experience
4 years
Job type
C2CW21099
Interview type
Skype or Phone
Rate
DOE / If your experience and skills match call us immediately for submission
Job Description
We are looking for support to assist with ServiceDesk operations. As the modernization effort continues to grow it is very important to have sufficient resources in place to support that growth.
IT Help Desk Technician responsibilities include serving as the first point of contact for customers seeking technical assistance over the phone or email and performing remote troubleshooting through diagnostic techniques and pertinent questions.
Customer Support for DHS Applications
Following up with customers to ensure full resolution of issues
Installing or changing software to fix issues
Remotely accessing software to resolve issues
Diagnosing problems
Reset AD and mainframe passwords and unlock accounts
Type
Category
Qualification
Competency
Skills
Others
Communication skills both verbal and written
Proficient (46 Years)
Skills
Others
IT Communication Specialist
Proficient (46 Years)
Skills
Others
Learning ability
Proficient (46 Years)
Skills
Others
Team work
Proficient (46 Years)
Skills
Security
Active Directory
Novice (13 Years)
