What are the responsibilities and job description for the Call Center Assistant position at GSG Limited?
Do you enjoy keeping things organized and ensuring everything runs smoothly behind the scenes? Are you a proactive problem-solver who thrives in a fast-paced environment? If so, we have the perfect opportunity for you.
Were looking for a detail-oriented Call Center Assistant to support our growing team! In this role, you will help ensure seamless call center operations by assisting with administrative tasks, handling customer inquiries, supporting the call center team, and maintaining accurate records. Your efforts will directly contribute to improving customer satisfaction and the overall efficiency of our call center.
Why You'll Love Working With Us
A collaborative and energetic workplace where your contributions make a real impact.
Competitive compensation and benefits package.
Opportunities for growth and professional development within the call center and beyond.
A supportive, team-oriented environment with a focus on employee success.
What Youll Do
Assist in managing day-to-day call center operations by providing administrative support to supervisors and team members.
Help schedule shifts, monitor attendance, and track performance metrics to ensure efficiency.
Handle customer inquiries through phone, email, or chat and escalate complex issues to the appropriate department.
Maintain accurate records of customer interactions, feedback, and resolutions in the system.
Support onboarding and training efforts for new call center representatives, including preparing training materials and assisting with orientation.
Monitor call quality and assist in gathering insights to improve customer service standards.
Ensure compliance with company policies, call scripts, and customer service protocols.
Manage office supplies, update databases, and assist with reporting to help optimize call center performance.
What Were Looking For
1-3 years of experience in a customer service, call center, or administrative role (or a strong willingness to learn).
Strong attention to detail and ability to multitask in a fast-paced environment.
Excellent written and verbal communication skills.
Proficiency in Microsoft Office Suite (Word, Excel, Outlook) and familiarity with call center software is a plus.
A proactive, problem-solving mindset with a passion for organization and efficiency.
Ability to work both independently and as part of a team while maintaining a positive attitude.
Ready to Apply?
If youre eager to grow your career in a dynamic call center environment and play an essential role in supporting both customers and team members, we want to hear from you. Apply today and take the next step with us.
We are an equal-opportunity employer and celebrate diversity in the workplace.
