What are the responsibilities and job description for the Desktop Analyst (Onsite) position at GSK Solutions Inc.?
Job Details
Job Title: Desktop Analyst (Onsite)
Location: Salem, VA
Duration:6 Months
Job Type: Corp-Corp / 1099 / Contract W2
Rate: $28/hr on 1099
Client: State of Virginia
Interview Type: In Person
Note: Candidate MUST be LOCAL to Roanoke/Salem VA
Job Description:
Position will primarily focus working with field staff with new technology and support of devices. Work with staff to be innovative with technology to perform daily job functions.
Extensive skill in the use of Microsoft Desktop products including but not limited to Windows, SharePoint, MS Office Suite and MS Teams. Skill in troubleshooting tools and managing and administering desktop and laptop computers as well as wireless devices. Ability to communicate effectively verbally and in writing with individuals and groups. Experience working with help request tracking and reporting tools. Strong Customer Service skills that include a "customer first" attitude. Position is responsible for agency-specific end user support throughout Salem District VDOT. Provides troubleshooting, problem management and escalation of issues to resolve and communicate resolution to customer concerns in a timely manner. Troubleshoot hardware and software issues.
Extensive skill in the use of Microsoft Desktop products including but not limited to Windows, SharePoint, MS Office Suite and MS Teams. Skill in troubleshooting tools and managing and administering desktop and laptop computers as well as wireless devices. Ability to communicate effectively verbally and in writing with individuals and groups. Experience working with help request tracking and reporting tools. Strong Customer Service skills that include a "customer first" attitude. Position is responsible for agency-specific end user support throughout Salem District VDOT. Provides troubleshooting, problem management and escalation of issues to resolve and communicate resolution to customer concerns in a timely manner. Troubleshoot hardware and software issues.
Required/Desired Skills
| Skill | Required /Desired | Amount | of Experience |
| Extensive skill with use of Microsoft Desktop products including but not limited to Windows, SharePoint, MS Office, Office 365 and MS Teams | Required | 5 | Years |
| Skill in troubleshooting tools and managing desktop and laptop computers as well as wireless devices | Required | 5 | Years |
| Ability to communicate effectively verbally and in writing with individuals and groups | Required | 5 | Years |
| Experience working with help desk request tracking and reporting tools | Required | 5 | Years |
| Strong Customer Service skills that include a "customer first" attitude | Required | 5 | Years |
| Provide computer training for field staff | Desired | 0 | |
| Knowledge of computer/mobile device applications and how they operate in an enterprise environment. | Desired | 0 | |
| Experience with creating training documentation. | Nice to have | 0 | |
Recruiter Details:
Recruiter Name: Ananya at gsksolutions dot com
Contact Number: Eight three two-Nine nine zero-Two four two seven
About GSK Solutions Inc:
GSK Solutions Inc is a leading information technology (IT) Services Company that specializes in providing complete consulting solutions and staff augmentation to its clients. We provide on-time, on-budget, and quality service to our clients and consistently meet their expectations. We are known for our superior execution on a sustained basis.
GSK has been in the business of providing both commercial and custom product development services, including, Information Security, Software Development, Consulting and IT Audit. GSK implements highly critical and time-sensitive projects for their Fortune 500 clients located across the country.
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Salary : $28
