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IT Help Desk Analyst( Onsite)

GSK Solutions Inc.
Richmond, VA Full Time
POSTED ON 3/3/2025 CLOSED ON 3/8/2025

What are the responsibilities and job description for the IT Help Desk Analyst( Onsite) position at GSK Solutions Inc.?

Job Details

Job Title:
IT Help Desk Analyst( Onsite)
Location:
Richmond, VA
Duration:
6 Months
Pay Rate:
$35/hr on 1099
Interview Process:
Webcam
Job Description
The client seeks TWO experienced Desktop Support Specialists to aid in client's Windows 11 Upgrade Project to migrate from Microsoft Windows 10 and Office 365 (32-bit) to Windows 11 and Office 365 (64-bit).


This individual will be responsible for upgrading and reimaging workstations to Windows 11 in addition to installing and configuring Office 365 and other related software. The specialist will also serve as a point of contact for tracking and reporting deployment status and troubleshooting any upgrade issues. The Desktop Support Specialist will exhibit excellent communication and exceptional customer service skills by working directly with end users in addition to collaborating with other client technical and project teams.
Top Skills & Years of Experience
Skill
Required /Desired
Amount
of Experience
Working knowledge of and experience with Windows 10 and Windows 11 operating systems
Required
4
Years
Recent experience in a full-time Help Desk/Technical Support position 4
Required
4
Years
Experience and proficiency using an Endpoint Management System 4
Required
4
Years
Experience and proficiency using a Workstation Imaging Solution 4
Required
4
Years
Experience and proficiency using a Service Management Ticketing System 4
Required
4
Years
Experience and proficiency with Microsoft Office 365 applications 4
Required
4
Years
Proven analytical and problem-solving abilities 4
Required
4
Years
Excellent verbal and written communication skills 4
Required
4
Years
Ability to work independently with minimal direction and as a team 4
Required
4
Years
Ability to work effectively with end users, technical staff, and senior staff providing exception customer service
Required
4
Years
Experience with PowerShell scripting and/or SQL reporting
Desired
4
Years
Experience with Symantec's Altiris and/or Microsoft InTune
Desired
4
Years
Experience with Ivanti Service Desk
Desired
4
Years
Experience with Microsoft Deployment Toolkit
Desired
4
Years
Experience with Active Directory
Desired
4
Years
Recruiter Details:
Name: Lokesh at gsksolutions dot com
Contact: Eight three two- Nine nine zero - Two four two six
About US:
GSK Solutions Inc. is a premier information technology services company dedicated to delivering exceptional consulting solutions and staff augmentation to our valued clients. With an unwavering commitment to quality, timeliness, and budgetary considerations, we consistently strive to exceed client expectations, building a strong reputation through our reliable execution. Our expertise spans commercial and custom product development, covering information security, software development, consulting, and IT audits. We excel in managing critical, time-sensitive projects for Fortune 500 clients nationwide, ensuring their success is always at the forefront of our mission.
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

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