What are the responsibilities and job description for the Help Desk Analyst position at GSK Solutions?
Job Title : Help Desk Analyst (Onsite)
Location : Chesterfield VA
Duration : 6 Months
Job Type : CorpCorp / 1099 / Contract W2
Rate : 25 / hr on 1099
Interview Type : In Person Interviews Only
Client : State of Virginia
Job Description :
The Help Desk Analyst 4 is responsible for assisting and providing technical support for LiveScan agencies statewide to answer questions from agencies and IT suppliers about the LiveScan onboarding process to answer and track incoming calls and email requests for technology assistance related to purchasing new equipment and upgrading existing equipment to answer questions related to establishing network connectivity from agency LiveScans to LiveScan cloud hosts to create / maintain computer software / hardware inventories; to prepare and coordinate the completion of agency MOUs to generate help desk tickets and forward service requests to IT suppliers to monitor open tickets and provide status updates to users. Performs other duties as assigned. The person selected for this position will work fulltime onsite at Virginia State Police Headquarters 7700 Midlothian Tpke North Chesterfield VA 23235. Working hours are Monday through Friday 8 : 30am to 5 : 00pm excluding state holidays.
Knowledge Skills and Abilities
Advanced computer skills are required particularly related personal computers PC peripherals and network Help Desk support services that align with the responsibilities summarized in the Job Description. In addition strong candidates will have expertise related to troubleshooting computer software / hardware problems; advanced customer relations skills; good verbal and written communication skills; ability to control and manage several projects simultaneously; working knowledge of MS Word MS Excel and MS outlook; and strong analytical and decisionmaking skills.
Required / Desired Skills
Skill
Required / Desired
Amount
of Experience
Advanced computer skills are required particularly related personal computers PC peripherals and network Help Desk support services
Required
Years
expertise related to troubleshooting computer software / hardware problems
Required
Years
advanced customer relations skills
Required
Years
good verbal and written communication skills
Required
Years
ability to control and manage several projects simultaneously
Required
Years
working knowledge of MS Word MS Excel and MS outlook
Required
Years
strong analytical and decisionmaking skills
Required
Years
Recruiter Details :
Recruiter Name : Yash at gsksolutions dot com
Contact Number : Eight three two Two one nine Three eight eight three
About GSK Solutions Inc :
GSK Solutions Inc is a leading information technology (IT) Services Company that specializes in providing complete consulting solutions and staff augmentation to its clients. We provide ontime onbudget and quality service to our clients and consistently meet their expectations. We are known for our superior execution on a sustained basis.
GSK has been in the business of providing both commercial and custom product development services including Information Security Software Development Consulting and IT Audit. GSK implements highly critical and timesensitive projects for their Fortune 500 clients located across the country.
